Welcome Center

Position Overview
The Welcome Center is responsible for supervising the Club entrance greeting caregivers and guests
answering phone calls ensuring accurate attendance records and data entry.

Essential Job Functions

• Supervise entrance to ensure security and adherence to organizational policies.
• Welcome and greet caregivers and visitors in a courteous and professional manner.
• Ensure accurate attendance is maintained and perform data entry tasks accurately efficientlyand in a timely manner for safety of members.
• Handle incoming phone calls and ensure that callers receive a warm prompt and professionalgreeting that conveys an attitude of helpfulness and welcome.
• Contribute to maintaining a healthy safe clean and well-maintained environment.
• Supervise Club members as needed.
• Collaborate with internal teams and departments to align goals and strategies and to foster aculture of cooperation and teamwork.
• Engage in continuous learning and contribute to the effective implementation of continuousimprovement processes.
• Support the ethical use of data to make decisions in a timely and informed manner.
• Represent the organization to the community in a way that enhances the organizations profilebuilds its reputation supports its strategic priorities and advances its mission.
• Contribute to operational goals and objectives that align with and advance the organizationsstrategic priorities.
• Strive to meet and surpass the expectations of youth families staff volunteers Board fundersand other key stakeholders.
• Focus efforts on promoting equity engaging in trauma-informed and continuous improvementpractices and doing what is needed to help the communities the organization serves becomegreat places for all children and youth to grow and thrive.
• Ensure current safety practices meet or exceed organizational requirements.
• Support the implementation of new or amended policies practices and processes that furthermitigate and minimize safety risks.
• Demonstrate a commitment to excellence aligning your efforts with the organizations valuesmission strategic priorities and policies.
• Participate in available coaching opportunities regular one-on-one meetings with supervisorperformance evaluations and goal setting.
• Demonstrate a commitment to learning and development by following talent developmentrequirements and creating and following a professional development plan.

Other duties as assigned.

The Welcome Center requires a majority combination of the following:
Education and Experience

• At least 2 years experience in data entry outcome measurement and/or customer relations.
• Demonstrated record of aptitude with basic office software and accurate data entry skills.

Skills and Requirements

• Ability to input data with precision and attention to detail to minimize errors.
• Capacity to notice discrepancies or inconsistencies in data and rectify them promptly.
• Ability to exude confidence and maintain control of a safe and positive youth developmentenvironment.
• Exceptional communication skills with the ability to convey information in a timely open andclear manner.
• Reliable transportation.
• Knowledge of and ability to effectively use computers software and other technology tools.
• Ability to establish and maintain effective working relationships with others.

Key Characteristics

• Is mission-driven and values-based.
• Demonstrates a growth mindset and a commitment to lifelong learning.
• Upholds a commitment to equity while striving to be anti-racist and respectful of culturaldifferences with all stakeholders.
• Contributes to a purpose-driven culture characterized by trust inclusion belonging autonomyand learning.
• Operates with excellence in mind in all matters.