Client Services Analyst I
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Job Location:
Jacksonville, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology.
Job Description
Client Services Analyst I
Locations: Jacksonville FL Hybrid (6 days/month in office)
About the Role
Join SS&Cs Client Services team where financial services meet cutting-edge technology. Regardless of the platform you support youll be at the forefront of client successresolving technical issues guiding product usage and building strong relationships with key personnel at hedge funds asset managers and other financial institutions. This role is ideal for individuals eager to build a career at the intersection of finance technology and client service.
What Youll Do
As a Client Services Analyst I youll play a critical role in ensuring client success and satisfaction. Your responsibilities will include:
- Engage with Clients:Serve as the first point of contact for client inquiries via phone email and web delivering timely and professional support.
- Resolve Complex Issues:Troubleshoot and resolve technical and product-related challenges focusing on low-volume high-complexity cases that require analytical thinking.
- Collaborate Across Teams:Work closely with internal teamsincluding Professional Services Product Management and Product Development to ensure seamless client experiences.
- Support Escalations:Act as an escalation point for client counterparties and internal stakeholders helping drive resolution and maintain trust.
- Build Relationships:Develop strong partnerships with clients including portfolio managers traders and operations teams to understand their needs and deliver value.
- Manage Multiple Priorities:Handle multiple client requests simultaneously while maintaining high levels of accuracy responsiveness and satisfaction.
- Contribute to Continuous Improvement:Participate in training programs and ongoing development initiatives to enhance your skills and grow within the organization.
What Youll Bring
- Bachelors degree
- Strong verbal and written communication skills
- Proven problem-solving and analytical abilities
- Passion for client service and relationship building
- Ability to learn quickly adapt to new tools and take initiative
- Familiarity with MS Windows MS Office and general system architecture
- Flexibility to support market hours and occasional weekend on-call shifts
- Experience in a customer service or client-facing role
Advantageous and Preferred
- Degree in MIS Computer Science Finance Economics Math or a related field
- 12 years of experience in financial services accounting or a related industry
- Exposure to portfolio accounting or trade order management systems
- Familiarity with SQL UNIX or LINUX environments
Why Youll Love It Here
- Training & Growth: Hands-on training peer coaching and career pathing across departments like Client Engagement Product Management and Sales.
- Work Environment: Hybrid work model business casual dress code (yes jeans!) and a collaborative high-touch service culture.
- Benefits: 401k matching medical/dental/vision paid time off parental leave and employee assistance programs.
- Culture: Entrepreneurial spirit open communication innovation and a commitment to diversity and inclusion.
- Perks: Discounts on fitness clubs travel and more.
About SS&C
SS&C is a global provider of services and software for the financial services and healthcare industries. With over 27000 employees across 110 global offices we are committed to delivering best-in-class service and technology to our clients.
Thank you for your interest in SS&C! To further explore this opportunity please apply through our careers page on the corporate website at explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.
SS&C offers excellent benefits including health dental 401k plan tuition and professional development reimbursement plan.SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Leading cloud-based provider of financial services technology solutions. SS&C Technologies owns and maintains the best financial technology in the industry
