Offboarding Analyst

ABOUT TIDE

At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.

Tide is transforming the small business banking market with over 1.6 million members globally across the UK India Germany and France. Using advanced technology all solutions are designed with SMEs in mind. With quick onboarding low fees and innovative features we thrive on making data-driven decisions to help SMEs save both time and money.

Tide facts:

• Tide is available for UK Indian German and French SMEs
• Over 1.6 million members: 800000 UK and 800000 in India and growing rapidly
• Over $200 million raised in funding
• Over 2500 Tideans globally - were diversity champions!
• We have offices in Central London with a member support and technology centre in Sofia Bulgaria technology centres in Serbia Romania Lithuania and Hyderabad and offices in Gurugram and New Delhi India

WHAT WE ARE LOOKING FOR:

As an Analyst Offboarding Account Operations UK/Europe you will be responsible for handling the end-to-end account closure and offboarding process for business members in compliance with internal policies regulatory requirements and UK/EU financial regulations. This role requires strong attention to detail analytical thinking customer empathy and the ability to collaborate effectively across teams and stakeholders.

ABOUT THE ROLE:

• Executing the end-to-end account offboarding process ensuring accuracy and compliance.
• Handling internal and external transactions linked to account closure.
• Working on targets with defined SLAs and turnaround times.
• Performing investigations to resolve issues in offboarding requests.
• Collaborating with cross-functional teams ( Risk Legal) to resolve complex cases.
• Communicating with members via written channels addressing queries with empathy and clarity.
• Ensuring complete and accurate documentation of offboarding cases for internal and external reporting.
• Identifying process gaps and supporting enhancements to improve efficiency and member experience.
• Participating in remediation projects and ad-hoc initiatives related to account operations.
• Ensuring compliance with UK/EU regulatory requirements and Tides internal policies.
  
  

What makes you a great fit:

• You have prior experience in a fast-paced operational or financial services environment.
• You have knowledge of basic banking operations preferably in account closure or payment operations.
• You have excellent English and strong written communication skills.
• You are customer-focused and able to handle sensitive member interactions with empathy.
• You are comfortable with data spreadsheets and reporting tools.
• You have strong observation problem-solving and analytical skills.
• You can prioritise multitask and manage time effectively in a target-driven environment.
• You are proactive in spotting recurring issues and contributing to process improvements.
• You thrive in a collaborative team-oriented culture.

WHAT YOULL GET IN RETURN:

Make work work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally you can work from a different country for 90 days of the year. Plus youll get:

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD Benefits
• Mental wellbeing through Plumm
• Learning & Development Budget
• WFH Setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid days off for volunteering or L&D activities

TIDE IS A PLACE FOR EVERYONE

At Tide we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity religion sexual orientation gender identity family or parental status national origin veteran neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members diverse needs and lives.

We are One Team and foster a transparent and inclusive environment where everyones voice is heard.

At Tide we thrive on diversity embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity religion sexual orientation gender identity or disability. Our inclusive culture is key to our success helping us build products that meet our members diverse needs. We are One Team committed to transparency and ensuring everyones voice is heard.

• Tide doesnotcharge any fees at any stage of the recruitment process.
• All official Tide job opportunities are listed exclusively on ourCareers Pageand applications should be submitted through this channel.
• Communication from Tide will only come from an official@tide.coemail address.
• Tide does not work with agencies or recruiters without prior formal engagement and we do not authorize third parties to make job offers on our behalf.

If you are contacted by anyone misrepresenting Tide or requesting payment please treat it as fraudulent and report it to us immediately at
Your safety and trust are important to us and we are committed to ensuring a fair and transparent recruitment process.

You personal data will be processed by Tide for recruitment purposes and in accordance withTides Recruitment Privacy Notice.