Remote Customer Service Executive Fast-Growing Wellness Brand

Customer Service Executive
Remote
25397
Start Date: Winter 2025

The Opportunity

Were working with an exciting fast-growing wellness brand thats redefining how people experience movement at home. Theyre not just building a product theyre building a community and a platform for connection creativity and feel-good living. With a growing presence and big ambitions theyre looking for an Customer Service Executive to play a pivotal role in shaping customer and team experiences.

The Role

Were looking for a Customer Service Executive who loves solving problems and making peoples days better. Youll be the friendly knowledgeable first point of contact for our customers helping them get the most out of their experience whether thats over email WhatsApp chat or phone.

This is a hands-on role where no two days look the same. You might be walking a customer through a quick setup fix reviewing a video of a machine issue or arranging a replacement part. Youll also keep our backend systems running smoothly updating stock processing orders and maintaining accurate records in Shopify and Zendesk.

Its a full-time remote role for someone whos highly organised proactive and confident working independently in a fast-paced environment.

What youll be doing:

• Handling customer queries across email WhatsApp chat and phone with warmth and a solution-first mindset
• Overseeing our Zendesk and WhatsApp Business channels to ensure fast consistent and on-brand responses
• Reviewing photos and videos of damaged or malfunctioning equipment diagnosing issues and guiding customers through simple troubleshooting or repair steps
• Coordinating spare part orders replacements or technician visits where needed
• Managing and updating our Shopify store: adding products processing orders and keeping stock levels accurate
• Setting up wholesale accounts uploading orders and maintaining up-to-date records
• Liaising with delivery partners to upload orders track shipments and confirm stock availability

What were looking for:

• Must have experience in customer service technical support or maintenance coordination ideally with Zendesk or a similar platform
• Strong written and verbal communication skills in English
• Confidence using Shopify Slack Google Sheets/Excel and related tools
• Highly organised detail-oriented and proactive
• Comfortable working independently and adapting quickly to new systems or processes
• Experience working remotely or in a start-up environment is a plus
• UK-based with availability to work from our London Showroom at least once a month

Your recruiter for this role is Becky Hopkinson Account Manager at Love Recruitment group and can be contacted simply by applying for the role below. Becky and Love Recruitment specialise in recruitment for the whole fitness and leisure sector and work on a number of jobs across the fitness and leisure industry. If keen to be considered please Apply Now.