Lab Computing Services (LCS)

Job Title: Lab Computing Services (LCS)

Location: San Diego CA 92121

Mode : Contract (6 Months) Onsite

Key Responsibilities

• Serve as the primary technical support contact for field service engineers and external vendors managing scheduling remote access data migration troubleshooting IT policies best practices and other technology-related issues.
• Implement Windows-based security solutions including Active Directory groups and objects anti-virus/malware programs and management of network ports and protocols.
• Administer and maintain network connectivity for client and server-side Windows environments.
• Analyze identify and implement security upgrades or other solutions to enhance desktop platform support in a timely manner.
• Document procedures policies troubleshooting steps and best practices; create Knowledge Base articles as needed.
• Maintain an inventory of laboratory PCs peripherals software and other relevant assets.
• Escalate unresolved IT issues to appropriate internal or external teams beyond regularly identified support channels.
• Participate in and lead technical projects supporting laboratory computing for LCS-managed sites collaborating with IT staff and clients across various locations.
• Effectively manage and allocate personal time; coordinate schedules to avoid conflicts and adjust priorities as needed.
• Ensure compliance with corporate policies through periodic reporting and participation in compliance programs.
• Identify research and prototype new technologies to streamline and integrate laboratory operations maximizing reliability security and scientist productivity.
• Develop an understanding of the organization and supported business units; build strong relationships with scientists IT peers and external partners.
• Collaborate with scientists vendors and IT colleagues on implementation integration and administration of new systems; coordinate hardware and OS refreshes for benchtop systems.
• Participate in the installation documentation and testing of upgraded laboratory instruments; deploy and update data management tools for backup and archiving.
• Work with the LCS Systems Management team to understand benchtop imaging processes core applications and management tools (e.g. Altiris Client Management Suite Active Directory Acronis); ensure consistent application of security tools and configurations.
• Act as an escalation point for troubleshooting instrument software and connectivity issues between benchtop systems and instruments; resolve incidents escalated past tier two support and monitor all incidents and requests in the service desk tracking tool.

Required Skills and Knowledge

• 5-7 years of hands-on experience with Windows 10 operating systems.
• Proven ability to independently troubleshoot and resolve technical issues to determine root causes.
• Exceptional customer service skills with a strong desire to assist users and solve problems.
• Working knowledge of TCP/IP DHCP DNS and LAN/WAN network architectures.
• Understanding of network cabling patching best practices subnetting and basic network security.
• Familiarity with ServiceNow ticketing system and reporting metrics.
• Experience developing and deploying attended/unattended imaging OS installation and virtual backups.
• Proficient in Altiris software deployment and management tools or similar tools such as SCCM.
• Experience with remote desktop and remote support software for technical troubleshooting.
• Knowledge of data storage migration and archiving best practices.
• Experience with Active Directory including user computer and group management.
• Basic competency in Linux operating systems.

Education and Experience

• Bachelor of Science in Computer Science Life Science or equivalent industry experience.
• 5 years of relevant technical experience including but not limited to Windows OS networking remote computing and backup systems.
• AWS S3 storage and Virtual Workspace experience preferred.
• Experience working with scientific instrumentation is highly desirable.