Systems Analyst

The Managed Services Systems Analyst will be responsible for providing advanced technical support and maintenance of managed infrastructure. This includes physical and virtual desktops servers applications and data for both on-premises and cloud customers. The role ensures operational excellence system reliability and compliance with service level agreements (SLAs).

Key Responsibilities

• Support day-to-day operation maintenance and troubleshooting of physical and virtual systems.
  

• Manage and optimize networking infrastructure Windows environments virtualization and cloud platforms.
  

• Provide technical expertise for on-premises and cloud-provisioned customers.
  

• Monitor systems for performance capacity and reliability using monitoring tools.
  

• Support the implementation of upgrades patches and configurations.
  

• Ensure all activities comply with customer SLAs and internal policies.
  

Technical Expertise

Networking Infrastructure & Services

• Switching and Routing
  

• VLANs QOS / DSCP
  

• Application / Network Load Balancing (NetScaler)
  

• DHCP BOOTP PXE DNS WINS
  

• IP Addressing and Subnet Masking
  

• TCP / UDP
  

Directory Services / Active Directory

• Windows AD (OUs Subnets Sites)
  

• Group Policy / Group Policy Preferences
  

Windows Operating Systems

• ServerR2
  

• Windows 10 Windows 7
  

• Windows Services Processes and Networking Stack
  

• Disk and Storage Management (Local SAN / NAS)
  

• WMI / WinRM Local Security and Policy Management
  

Machine Virtualization

• Server: VMware vSphere Microsoft Hyper-V
  

• Client: VMware Workstation Citrix XenClient Windows VirtualPC
  

Application & Desktop Virtualization

• Citrix XenApp Citrix XenDesktop
  

• Microsoft App-V Remote Desktop Services
  

• VMware View / Horizon VMware ThinApp
  

Storage Area Networking

• Nutanix NetApp Dell EqualLogic / Compellent Pure Storage
  

• iSCSI / FC / FCoE / CIFS / NFS
  

System Hardware

• HP Dell (rack-mounted & blade servers)
  

• Nutanix Virtual Computing Platform
  

• Thin Clients (IGEL HP Dell Wyse)
  

• Network Interfaces (Intel Broadcom QLogic)
  

Application Servers

• Microsoft Exchange ()
  

• Microsoft SQL Server ()
  

• Internet Information Services (IIS)
  

• Microsoft System Center
  

Cloud Services

• Microsoft Azure Amazon EC2 Microsoft 365
  

Monitoring Platforms

• LogicMonitor Auvik
  

Requirements

Qualifications and Requirements

• Bachelors degree in Information Technology Computer Science or related field (or equivalent experience).
  

• 3 years of experience in systems administration or managed services support.
  

• Strong understanding of networking Windows Server environments and virtualization technologies.
  

• Experience supporting enterprise-level infrastructure and cloud platforms.
  

• Excellent troubleshooting and communication skills.
  

• Relevant certifications (preferred):
  

  • Microsoft Certified Solutions Associate (MCSA) / Microsoft Certified Systems Engineer (MCSE)
    

  • VMware Certified Professional (VCP)
    

  • Citrix Certified Associate / Professional (CCA / CCP)
    

  • CompTIA Network or Security
    

Benefits

• Paid Leaves & Birthday Off: Take time when you need it and convert unused leave into cash! Plus enjoy an extra day off on your birthday.
  
• Comprehensive Health Insurance: Coverage starts from day one and extends to one dependent.
  
• Performance-Based Salary Increase: Enjoy a raise after regularization
  
• Annual Salary Adjustments: We recognize long-term commitment with yearly salary increases.
  
• Employee Recognition: Be rewarded for your hard work with incentives and recognition.
  
• Engaging Team Activities: Join in on Family Days Summer Splash and other fun events that strengthen the iReply