Claims Process Analyst Service Programs

Kuala Lumpur - Malaysia

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

At AIG we are reimagining the way we help customers to manage risk. Join us as a Claims Process Analyst to play your part in that transformation. Its an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in the Claims Department.

At AIG our claims teams are at the heart of delivering on our promise to customersproviding fair efficient and timely claims handling across a broad range of insurance products including Personal Lines Property Casualty Specialty Lines Cyber Multinational Clients and High Net Worth individuals. We are reimagining the claims experience by streamlining processes harnessing technology and evolving our approach to better support our customers when they need us most. AIG empowers claims professionals with the tools training and career development opportunities to grow innovate and make a meaningful impactboth for our customers and our business.

How you will create an impact

Collaborate with claims team and relevant stakeholders to understand operational pain points particularly related to the handling of bordereaux and bulk claims.
Analyze existing end-to-end claims processes workflows and data handling practices to identify inefficiencies bottlenecks and improvement opportunities.
Design and implement solutions that streamline manual processes including automation using Excel macros formulas or Power Automate.
Standardize the way bordereaux are reviewed reconciled and approved for payment ensuring accuracy completeness and compliance with AIGs claims handling guidelines ensuring timely resolution.
Document process changes and provide training to claims team.
Support the implementation of best practices and continuous improvement initiatives across the team.

What youll need to succeed

Proven experience in a process analyst operations analyst or business analyst role (experience in insurance or claims is preferred).
Advanced proficiency in Excel including use of pivot tables formulas and VBA/macros.
Familiarity with Power Automate or other data automation tools is highly desirable.
Strong problem-solving skills with a structured and analytical approach
Ability to communicate clearly with both technical and non-technical stakeholders
Comfortable working with large datasets and ensuring data quality
Self-motivated and able to work under pressure with a high level of responsibility.

Join us as a Claims Process Analyst to play a crucial role that will make the most of your technical expertise.

At AIG we value in-person collaboration as a vital part of our culture which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG our people are our greatest asset. We know how important it is to protect and invest in whats most important to you. That is why we created our Total Rewards Program a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health wellbeing and financial securityas well as your professional developmentto bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the worlds most far-reaching property casualty networks. It is an exciting time to join us across our operations we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG you can go further to support individuals businesses and communities helping them to manage risk respond to times of uncertainty and discover new potential. We invest in our largest asset our people through continuous learning and development in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

Were committed to creating a culture that truly respects and celebrates each others talents backgrounds cultures opinions and goals. We foster a culture of inclusion and belonging through learning cultural awareness activities and Employee Resource Groups (ERGs). With global chapters ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIGs greatest assets and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race color religion age gender gender expression national origin veteran status disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation please send an email to .

Functional Area:

CL - Claims

AIG Malaysia Insurance Berhad

Required Experience:

At AIG we are reimagining the way we help customers to manage risk. Join us as a Claims Process Analyst to play your part in that transformation. Its an opportunity to grow your skills and experience as a valued member of the team.Make your mark in the Claims Department.At AIG our claims teams are a...