Responsible foreffective delivery of technical support and installations. This will include break-fixtasks includes hardwarenetwork cabling and rack deployments site planningproblem escalation and managing installationsin an Oracle Cloud Infrastructure (OCI) datacenter. Pprioritize ticketing queues resolving escalations and clearing blocking issues to enable continued delivery of technician activities in accordance with internal polices and service level agreements. Provide24x7site coverage forOracle OCI datacentersites and be part of Shift ROTAs to cover 24x7
Work involves some problem solving with assistance and guidance. Understands and applies company policies and procedures.
Supports day to day hardwaremaintenance and readily implementsrepairs for known failure modes inservers and network equipment.
Basic knowledge on operating system hardware and network fundamentals concepts repair & diagnosis.
Basic knowledge of datacenter design including electrical and cooling plant & operations
Ability to work independently and as partof a team evaluating issues and taking appropriate actions to resolve them.
Solidknowledge of datacenter design including electrical and cooling plant & operation
Solid knowledge on operating system hardware and network fundamentals concepts repair & diagnosis.
Prioritizes work based on severityidentifies and provides remediationfeedback in defined processes.
Good level of spokenEnglish language is required.
Career Level - IC2
Required Experience:
IC
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