Cluster Lead

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Summary of Accountability:

• 25%: Sales Solutioning response to RFPs winning business
• 25%: Client & stakeholder Management
• 25%: Project Delivery & risk management
• 25%: Team management and talent grooming
• Detailed KPIs/Metrics to be shared annually based on hub workday goals)

Key Responsibilities:

• Strategy and Business Leadership: Execute PDS leadership teams strategic initiatives within your cluster aligning with JLLs overall objectives and market requirements; drive growth innovation and operational excellence while supporting regional transformation plans and technology implementations.
• P&L Management: Assume full P&L responsibility for the clusters PDS business overseeing the entire business cycle from RFP response to project closeout; ensure timely invoicing efficient debt collection and optimal resource deployment to maximize revenue and profitability.
• Talent Pipeline and Capability Management: Proactively develop and maintain a robust talent pipeline across key capabilities anticipating future business needs. Implement strategic workforce planning including advance hiring and the option of platform teams to meet projected growth while adhering to regional compensation and profitability parameters.
• Client and Stakeholder Management: Serve as the primary point of contact for key clients and stakeholders; build and maintain strong relationships lead project meetings manage change effectively and act as the first point of escalation to drive client satisfaction and loyalty.
• Operational Excellence: Proactively identify and mitigate risks across PDS operations; ensure compliance with regulations industry standards and JLL policies; maintain rigorous health safety and environmental standards; and drive continuous improvement through best practices and technology adoption.
• Corporate Governance and Risk Management: Review bid documentation (RFPs) to identify commercial and contractual risks collaborating with Head of Operation and Legal team. Lead bid presentations and post-bid actions. Ensure excellence in corporate governance compliance and ethics throughout the cluster teams.
• Financial Stewardship: Develop strategic budgets conduct monthly financial analyses implement profitability improvement initiatives and deliver comprehensive quarterly reports to senior leadership maintaining a proactive approach to financial management and optimization.
• People Management and Development: Lead and develop the PDS team within your cluster; manage recruitment performance career development and retention strategies; implement upskilling initiatives; and foster a culture of inclusivity innovation and work-life balance aligned with JLLs values.
• Project Oversight and Delivery: Provide strategic and technical leadership to project teams ensuring successful delivery of projects by overseeing scope resourcing budget schedule quality safety and risk management while meeting client expectations and compliance requirements.
• Business Development and Market Positioning: Drive new business acquisition through proposal development client relationship cultivation and cross-service line collaboration; represent JLL at industry events and develop targeted marketing strategies to enhance market presence and maintain competitive edge.
• OneJLL Collaboration: Foster a culture of cross-functional cooperation by actively participating in both inbound and outbound lead sharing across JLLs service lines; collaborate seamlessly with other business units to deliver integrated solutions maximize cross-selling opportunities and enhance overall client value proposition.
• Ethics and Compliance: Ensure excellence in corporate governance compliance and ethics throughout the reporting teams. Oversee the implementation of JLLs standards and policies maintaining the highest levels of integrity in all business operations.

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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