Groups Operations Assistant Team Leader

GROUPS OPERATIONS ASSISTANT TEAM LEADER GOWAY GROUPSONLY

Job Type:Full Time
Location:Hybrid
Reporting to: Operations Manager / Director of Commercial & Operations

Job purpose:

Your role is to be an active part of the team and to lead and oversee the daily operations of the GroupsOnly Operations Assistant team ensuring smooth coordination with the North American Operations Team in assisting in providing exceptional support to the sales team and service delivery.

What will be your key responsibilities

To ensure the team is performing efficiently and meeting the standards and goals.

Leadership Duties

1. Lead coach and support the GroupsOnly Operations Assistants team to ensure efficient handling of tasks assigned.
2. Onboard new hires with a strong introduction to our tools culture and workflows.
3. Deliver training that sets new team members up for success from day one.
4. Help to redefine and implement KPIs that align with team and company objectives.
5. Conduct regular performance reviews and provide actionable feedback.
6. Maintain performance dashboards and lead improvement initiatives.
7. Foster a positive inclusive and collaborative team culture.

GroupsOnly Operations Assistant Tasks

• Lead to Quote/Opportunity: Build the quote in internal system including pricing based on the Group Specialist Quote & ensuring the original quote is saved correctly in internal systems.
• Quote/Opportunity to Booking: Convert an opportunity to a booking prior to doing check dates match and also check supplier & costing are updated if required. Prepare documents for the booking stage.
• Accounting: Update invoices when payments are received online or process payments if manual forms are received.
• File Maintenance: update the status of the file to reflect payments/names received in internal system.
• Air: Add names TSA & contact information to group PNRs and assist in preparation for ticketing

Personal Requirements

1. Excellent written and verbal communication skills
2. Good organisational skills able to prioritise and manage multiple tasks
3. Strong computer skills and the ability to use Microsoft & other applications (Canva experience is an advantage)
4. High attention to detail and accuracy
5. Able to work effectively under pressure and meet deadlines
6. Enjoy working with people and work in a team
7. Ability to learn
8. Ability to answer questions and be patient with team members
9. Aptitude for numbers and accuracy with strong writing and grammatical abilities.
10. Enjoy change and be adaptable as GroupsOnly heads into an exciting new phase in the next 6 months

What are we looking for

• Travel Industry Qualifications
• 2 years experience in Group Travel and/or Travel Operations
• Previous experience in travel support role preferred
• Familiarity with group travel operations
• Proficiency in Microsoft Office Suite and basic working knowledge of Amadeus.

What can you expect from Goway

Imagine working for a company where your career feels like an adventure. At Goway youll join a global community that supports one another:

• We offer a competitive salary accompanied by performance incentives and we place real importance on time away from work such as paid personal days for when life calls for them and your birthday off each year.
• Your future matters to us so we match your RRSP contributions and provide comprehensive medical dental and vision coverage.
• Our commitment to professional growth means youll have access to continuous learning and industry-leading training that keeps you at the forefront of travel innovation.
• Travel is in our DNA so youll enjoy exclusive perks and discounts on worldwide getaways.
• Since we operate across Toronto Vancouver Los Angeles Manila Sydney and beyond youll collaborate across cultures and shape a career path that reflects your ambitions.
• Goway is an equal-opportunity employer. We celebrate differences and are committed to fostering an inclusive workplace for everyone. We appreciate every applicants interest. Please be advised that only those selected for an interview will be contacted.

How to Apply:

If this role feels like your next step click Apply Now to create your profile upload your CV and share a few details about yourself. Our talent team reviews every application and if your experience aligns with our needs we will reach out to set up the next step.

Recruitment scams & fraud warning:

Please be aware of any suspicious emails or WhatsApp activity from individuals pretending to be recruiters or senior personnel at Goway Travel. We will never ask you to install an app during the recruitment process. If you receive a message of this nature please ignore it andreport it to Goway.

About Goway

Founded in Toronto in 1970 by Australian economist Bruce Hodge Goway has evolved from a one-person dream into a family-owned global leader in tailor-made travel. With our headquarters in Toronto and hubs in Vancouver Los Angeles Sydney and Manila our team of over 700 talented employees designs travel experiences in more than 115 countries across all seven continents. Were united by a passion for travel and are committed to doing the right thing: supporting diversity equity inclusion and sustainable tourism that enriches local communities. Whether working remotely or side by side in one of our offices we operate as one forward-thinking team transforming wanderlust into life-changing adventures for our fellow Globetrotters. Discover more at