Technology Delivery Manager PolicyCenter

UFG is currently hiring for a Technology Delivery Manager - PolicyCenter who will lead and manage the technical delivery team associated with supporting rate rule forms and production support updates for UFGs PolicyCenter administration system. This role will promote & support collaboration with business unit stakeholders to review open issues resolution timelines along with forecasting future rate & form updates for admin system. Additionally this role will drive for high-quality consistently available applications manage delivery costs within the allocated budget and manage talent needs to build a high-performing technology delivery team.

Responsibilities & Duties:

• Oversee the entire technical value stream of UFGs Guidewire policy administration system PolicyCenter - to guarantee the development of quality Customer-Centric products/solutions that align with the strategic objectives of UFG and its Underwriting business units.
• Lead and manage the PolicyCenter Business Technology team members (Product Owner Scrum Masters Business Analysts & Software Engineers) supporting and enabling UFGs development of the PolicyCenter policy administration system.
• Work in tandem with the PolicyCenter technical delivery team and IT leadership to pinpoint and develop potential growth opportunities within the teams current skill sets to enhance technical knowledge and capabilities. Assess and suggest opportunities for cross-training and upskilling.
• Establish clear expectations for execution and outcomes ensuring team accountability for:
  • Delivering high-quality code as indicated by Help Desk ticket volume and the effort required to resolve these tickets in addition to application availability metrics.
  • Continuous enhancement of the delivery teams ability to deploy deliverables as measured by IT Delivery reporting.
  • Commitment to adhering to application development best practices as evidenced by code review feedback root cause analysis of production issues and the capacity to undertake product application upgrades.
• Collaborate consistently with key stakeholders - UFG Underwriting Business Units and Business Enablement teams - to identify and forecast potential new features/capabilities which will support and/or enable UFG business unit strategic objectives. Partner with application Product Owner to develop/maintain a technical product roadmap to reflect forecast timeline of new features.
• Promote and support the technical advancement of system functionality to support routine frequently occurring business unit needs. Partner with UFG stakeholders and technical teams to identify potential experiments with emerging technologies to enable new capabilities or outcomes.
• Drive and promote a high level of customer experience and satisfaction of UFGs PolicyCenter application. Establish service performance response and uptime service level agreements for PolicyCenter along with team response to technical issues. Lead teams in a culture of service and support to keep UFGs underwriting business units and business enablement teams operating at the highest technical level possible. Set drive and reward high expectations for application quality and system performance for external/internal users.
• Dedicate time to interacting with stakeholders to fully comprehend how PolicyCenter is used and to pinpoint opportunities and capabilities that are essential for sustained success going forward.
• Collaborate with other Business Technology leaders on leading supporting and driving accountability for technical best practices across the SDLC for all teams.
• Collaborate with software and consulting vendor partners to uncover new opportunities that deliver value to UFG. Cultivate a profound understanding of vendor partners to foster a strong partnership and ensure accountability thereby enabling the introduction of new application products or process capabilities for UFG.
• Control application support expenses to ensure they remain within the allocated budget while continuing to provide high-quality improvements to key stakeholders as per the projected schedule.
• Ensure proper application maintenance and upgrades are completed as needed to promote high application availability for PolicyCenter stakeholders.
• Partner with IT leadership and architects to identify potential long term PolicyCenter technical product considerations such as system replacements or new automations to drive system efficiency.
• Collaborate with Business Technology team members and stakeholders to review team deliverables. Monitor performance and quality to ensure deliverables meet business needs are delivered on time and under budget. Manage any vendor/contractor relationships to contain costs and ensure invoiced amounts are accurate.
• Identifying current and future talent needs is crucial focusing on employees skills knowledge performance and fit with organizational culture. Responsibilities include:
  • Developing and executing staffing leadership tasks such as recruiting and hiring new IT team members for UFG to build a high performing technology delivery team.
• Create and conduct annual performance reviews for IT team members which encompasses salary administration for the team.

Job Specifications:

• Bachelors degree is preferred
• Associates Degree

Experience:

• Approximately 5 years of experience in the following:
  • Leading employees in an IT environment with exposure to software engineering quality engineering business analysis or technical product planning.
  • Utilization and awareness of policy administration systems and its capabilities preferably in the P&C insurance industry
  • Collaboration with stakeholders to identify & prioritize application enhancements
  • Identifying communicating and promoting user experience enhancements for an improved user experience of a policy administration system application

Working Conditions:

• General Office Environment
• Up to 5% of time travel per year preferred

Skills & Knowledge:

• Skills:
  • Goal-oriented
  • Interpersonal Skills
  • Strategic thinking
  • Decision Making
  • Time Management
  • Financial Management
  • Building business cases
  • Project Management
  • Coaching/Developing Others
  • Preparing and delivering presentations to stakeholders and executives

• Knowledge:
  • General knowledge and understanding of the following technical disciplines:
    • Business Analysis
    • Quality Engineering
    • Software development
    • Project/Product Management
  • General knowledge understanding of Software Delivery Life Cycle methodologies Agile and Waterfall. Also need to know/understand best practices (for all roles) associated with these methodologies.
  • Knowledge and experience in managing a budget making business decisions based on priorities costs and potential return.
  • Knowledge of Agile mindset

Miscellaneous:

• Maintain confidentiality and privacy
• Continuous Improvement
• Professionalism
• Change Leadership
• Attract and retain talent

Pay Transparency Statement:

UFG Insurance is committed to fair and equitable compensation practices. The base salary range for this position is $103222 - $136105 annually which represents the typical range for new hires in this role. Individual pay within this range will be determined based on a variety of factors including relevant experience education certifications skills internal equity geography and market data.

In addition to base salary UFG Insurance offers a comprehensive total rewards package that includes:

• Annual incentive compensation
• Medical dental vision & life insurance
• Accident critical Illness & short-term disability insurance
• Retirement plans with employer contributions
• Generous time-off program
• Programs designed to support the employee well-being and financial security.

This pay range disclosure is provided in accordance with applicable state and local pay transparency laws.

Required Experience:

Manager