Retail Development Specialist

Brief Summary

Are you passionate about helping others grow and succeed Were hiring a Retail Development Specialist to help strengthen our retail this impactful role youll create and deliver training coach frontline staff and champion service excellence across our branches. Were looking for someone with strong communication skills a team-first attitude and experience in retail banking or financial services training.

Key Responsibilities

• Design and implement comprehensive training plans materials and procedures that incorporate blended learning techniques such as role-playing team exercises one-on-one coaching and group discussions.
• Deliver engaging interactive training sessions in-person virtually and through other instructional methods tailored to the needs of our retail teams.
• Support retail leadership in onboarding and training new hires covering member service skills product knowledge systems compliance and departmental expectations.
• Serve as a subject matter expert on retail policies procedures processes and system functions and provide ongoing education and support.
• Participate in retail projects including testing for core system releases and updates.
• Perform duties of Engagement Specialist and Senior Engagement Specialist as needed including completing member transactions and interactions in branch settings.
• Conduct regular branch visits to collaborate with branch and virtual leaders understand team needs and enhance both employee and member experiences.
• Frequent travel within our network of branches.

Qualifications

• High school Diploma or equivalent required
• Minimum of three years of financial institution experience and/or retail sales with an emphasis on sales and training.
• Demonstrated knowledge of consumer education and financial and/or retail operations.
• Strong facilitation and communication skills with the ability to engage learners across various formats.
• Ability to work independently and collaboratively across departments.
• Effectively communicate and perform problem resolution steps are required.
• Intermediate to advanced experience with Microsoft Office suite including Word Excel PowerPoint and Outlook.

• Valid drivers license with a clean and acceptable driving record.

Schedule

• Monday -Friday 8:00 a.m. 5:00 p.m.
• Occasional evening and Saturdays 9:00 a.m. 12:00 p.m.

Wage & Hour Details

• Full-time
• This is a non-exempt position
• Starting pay range: $28.00-$31.00 per /hr. pay commensurate with experience

Benefits

• Medical dental and vision plan options
• Health Saving Account and Flexible Spending Account options
• 401(k) with competitive company match
• Paid time off paid holidays personal time and paid volunteer time
• Development time and tuition reimbursement
• Company provided life insurance short-term and long-term disability insurance
• Voluntary benefits including life critical illness accident and hospital indemnity coverage
• Paid parental leave
• Discretionary annual profit-sharing bonus

Equal Opportunity Employer/Veterans/Disabled

Members Cooperative Credit Union (MCCU) is an Equal Employment Opportunity employer. We are committed to an inclusive organizational environment that encourages the full participation of all members of our diverse workforce and enables everyone to maximize their talents skills and abilities to serve our members. MCCU recruits hires employs trains promotes and compensates individuals based on job-related qualifications and skills. We do not discriminate based on race color religion marital status age national origin ancestry physical or mental disability medical condition pregnancy genetic information gender sexual orientation gender identity or expression veteran status or any other status protected under federal state or local law.

For questions or if you need assistance completing the application process please contact