Regional IT Service Delivery, Staff Professional

About Marvell

Marvells semiconductor solutions are the essential building blocks of the data infrastructure that connects our world. Across enterprise cloud and AI and carrier architectures our innovative technology is enabling new possibilities.

At Marvell you can affect the arc of individual lives lift the trajectory of entire industries and fuel the transformative potential of tomorrow. For those looking to make their mark on purposeful and enduring innovation above and beyond fleeting trends Marvell is a place to thrive learn and lead.

Your Team Your Impact

What You Can Expect

IT Support and Services

• Perform delivery of local IT end-user support ensuring timely resolution of issues.
• Provide smart hands and feet support to IT infrastructure teams.
• Ensure the availability and reliability of local IT services and infrastructure.
• Drive local adoption of global IT service management processes and tools in alignment with Marvells global IT standards.
• Ensure compliance with global IT security policies data protection regulations and internal audit standards.
• Manage local IT assets (laptops peripherals network equipment etc.) and ensure proper lifecycle management.
• Support IT budget planning procurement and cost control for the region.

Relationship Management

• Serve as a point of contact for IT-related matters in Europe.
• Serve as a regional champion for IT user experience proactively identifying areas for improvement based on feedback metrics and engagement.
• Partner with business stakeholders to understand IT pain points and prioritize initiatives that enhance end-user productivity and satisfaction.
• Act as the escalation point for critical IT incidents impacting the region.
• Conduct regular reviews of satisfaction scores (CSAT) drive root cause analysis of repeat issues and implement corrective actions.
• Communicate IT changes and updates to local employees effectively.

What Were Looking For

• Minimum of 5 years of experience in IT support or a similar role.
• Experience in providing end-user support and IT infrastructure management.
• Familiarity with IT infrastructure (networking servers storage etc.) to assist in resolving related incidents and supporting local IT projects.
• Knowledge of IT infrastructure including networks servers and storage.
• Familiarity with IT service management frameworks (e.g. ITIL).
• Experience with cloud services and virtualization technologies.
• ITIL CompTIA A CCNA CITM or other IT certifications are required.
• Experience working in a multinational high tech company.
• Familiarity with regional IT challenges and opportunities.
• Hands-on experience with IT operations and infrastructure support.
• Proficiency in English both written and verbal.
• Ability to manage multiple priorities and projects simultaneously.
• Excellent problem-solving and decision-making abilities.
• Effective communication and interpersonal skills.

Additional Compensation and Benefit Elements

With competitive compensation and great benefits you will enjoy our workstyle within an environment of shared collaboration transparency and inclusivity. Were dedicated to giving our people the tools and resources they need to succeed in doing work that matters and to grow and develop with us. For additional information on what its like to work at Marvell visit our Careers page.

All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.

Interview Integrity

As part of our commitment to fair and authentic hiring practices we ask that candidates do not use AI tools (e.g. transcription apps real-time answer generators like ChatGPT CoPilot or note-taking bots) during interviews.

Our interviews are designed to assess your personal experience thought process and communication skills in real-time. If a candidate uses such tools during an interview they will be disqualified from the hiring process.

This position may require access to technology and/or software subject to U.S. export control laws and regulations including the Export Administration Regulations (EAR). As such applicants must be eligible to access export-controlled information as defined under applicable law. Marvell may be required to obtain export licensing approval from the U.S. Department of Commerce and/or the U.S. Department of State. Except for U.S. citizens lawful permanent residents or protected individuals as defined by 8 U.S.C. 1324b(a)(3) all applicants may be subject to an export license review process prior to employment.