Associate, Senior Technical Writer

Mumbai - India

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Senior Technical Writer-IN
The Senior Technical Writer is responsible for planning developing drafting and editing standard operating procedures and supporting documents to communicate complex technical information internally and externally. Working under limited supervision this job produces electronic and hard-copy documentation maintaining standards to conform with firm and quality assurance standards.

Key Responsibilities and Duties

Documentation Quality & Content Creation: Produce high-quality technical documentation that meets 95% accuracy standards as measured by subject matter expert reviews.
Process Documentation: Lead the design and documentation of new Standard Operating Procedures (SOPs) annually.
Business Partnership: Establish strong working relationships with key business partners and subject matter experts.
Process Improvement: Identify and implement process improvement initiatives annually using Lean/Six Sigma methodologies

Educational Requirements

University (Degree) Preferred

Work Experience

3 Years Required; 5 Years Preferred

Physical Requirements

Physical Requirements: Sedentary Work

Career Level
7IC

Related Skills

Adaptability Communication Continuous Improvement Mindset Customer Engagement Data Analysis Data-Based Decision Making Detail-Oriented Financial Risk Management Relationship Management Technology Systems TIAA Products/Services Acumen Transaction Processing

Company Overview

TIAA Global Capabilities was established in 2016 with a mission to tap into a vast pool of talent reduce risk by insourcing key platforms and processes as well as contribute to innovation with a focus on enhancing our technology stack. TIAA Global Capabilities is focused on building a scalable and sustainable organization with a focus on technology operations and expanding into the shared services business space.

Working closely with our U.S. colleagues and other partners our goal is to reduce risk improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age race color national origin sex religion veteran status disability sexual orientation gender identity or any other legally protected status.

Our Culture of Impact

At TIAA were on a mission to build on our 100 year legacy of delivering for our clients while evolving to meet tomorrows challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People Be Client Obsessed Lead with Integrity Own It and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveens entrepreneurial spirit where we work hard and work together to create lasting impact. Here every associate can grow through meaningful learning experiences and development pathwaysbecause when our people succeed our impact on clients lives grows stronger.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone:

Email:

Privacy Notices

For Applicants of TIAA Nuveen and Affiliates residing in US (other than California) click here.

For Applicants of TIAA Nuveen and Affiliates residing in California please click here.

ForApplicants of TIAA Global Capabilities click here.

For Applicants of Nuveen residing in Europe and APAC please click here.

Required Experience:

Senior IC

Senior Technical Writer-INThe Senior Technical Writer is responsible for planning developing drafting and editing standard operating procedures and supporting documents to communicate complex technical information internally and externally. Working under limited supervision this job produces electro...

Documentation Quality & Content Creation: Produce high-quality technical documentation that meets 95% accuracy standards as measured by subject matter expert reviews.
Process Documentation: Lead the design and documentation of new Standard Operating Procedures (SOPs) annually.
Business Partnership: Establish strong working relationships with key business partners and subject matter experts.
Process Improvement: Identify and implement process improvement initiatives annually using Lean/Six Sigma methodologies