Senior Technical Program Manager, Infrastructure (TPM)
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Job Location:
Palo Alto, CA - USA
Yearly Salary:
$ 198000 - 235500
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industrys most advanced enterprise search has evolved into a full-scale Work AI ecosystem powering intelligent Search an AI Assistant and scalable AI agents on one secure open platform. With over 100 enterprise SaaS connectors flexible LLM choice and robust APIs Glean gives organizations the infrastructure to govern scale and customize AI across their entire business - without vendor lock-in or costly implementation cycles.
At its core Glean is redefining how enterprises find use and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people content and activity delivering deeply personalized context-aware responses for every employee. This foundation powers Gleans agentic capabilities - AI agents that automate real work across teams by accessing the industrys broadest range of data: enterprise and world structured and unstructured historical and real-time. The result: measurable business impact through faster onboarding hours of productivity gained each week and smarter safer decisions at every level.Recognized by Fast Company as one of the Worlds Most Innovative Companies (Top 10 2025) by CNBCs Disruptor 50 Bloombergs AI Startups to Watch (2026) Forbes AI 50 and Gartners Tech Innovators in Agentic AI Glean continues to accelerate its global impact. With customers across 50 industries and 1000 employees in more than 25 countries were helping the worlds largest organizations make every employee AI-fluent and turning the superintelligent enterprise from concept into reality.
If youre excited to shape how the world works youll help build systems used daily across Microsoft Teams Zoom ServiceNow Zendesk GitHub and many more - deeply embedded where people get things done. Youll ship agentic capabilities on an open extensible stack with the craft and care required for enterprise trust as we bring Work AI to every employee in every company.About the Role:
Glean is seeking a Senior Infrastructure Technical Program Manager (TPM) to lead large-scale cross-functional initiatives that define scale and optimize our infrastructure platform.
This role sits at the intersection of infrastructure engineering reliability cost efficiency and AI systems driving programs that ensure Gleans platform remains performant scalable and resilient as we continue to grow.
Youll partner closely with Infra AI/ML and Platform Engineering teams to design orchestration systems streamline deployments and build the foundations that power our search and AI capabilities.
Youll play a central role in:
- Driving the companys Infrastructure roadmap across Setup & Deployment Runtime Storage and AI Infra.
- Leading cross-functional programs that improve scalability reliability cost efficiency and developer velocity.
- Defining and orchestrating how Glean instances are deployed upgraded and monitored at scale.
- Partnering with AI and Data teams to evolve our ML pipelines model training infrastructure and LLM serving stack.
- Leading initiatives to improve observability configuration management and resource utilization.
- Coordinating capacity planning infrastructure migrations and performance optimization programs.
- Building clear visibility into infra cost drivers and partnering with finance and engineering leaders on optimization initiatives.
You will:
- Lead end-to-end infra programs spanning compute networking storage orchestration and AI workloads.
- Partner with Engineering to define standards for environment provisioning deployment automation and configuration governance.
- Develop and operationalize frameworks for runtime health scaling and disaster recovery.
- Drive consistency and automation across deployment orchestration systems.
- Establish clear metrics for reliability performance and cost efficiency.
- Coordinate cross-team delivery of high-impact programs such as data pipeline scalability LLM infrastructure expansion or infra observability improvements.
- Communicate program status and technical risks effectively to leadership and stakeholders.
- Continuously identify process or system bottlenecks and drive automation to improve speed and reliability of infra operations.
About you:
- BS/MS in Computer Science Engineering or a related technical field.
- 8-10 years of experience in technical program management infrastructure or SRE with at least 3-5 years managing infra or platform-scale programs.
- Proven success delivering cross-functional infrastructure programs in B2B or enterprise environments where scalability uptime and performance are critical.
- Experience working closely with Infra SRE and ML/AI teams on distributed systems or data infrastructure.
- Strong understanding of cloud infrastructure (AWS GCP or Azure) including compute networking storage and orchestration systems.
- Understanding of data pipelines ML training workflows and LLM runtime infrastructure is a plus.
- Ability to structure complex multi-quarter infrastructure programs with clear milestones and measurable impact.
- Strong written and verbal communication and ability to manage through ambiguity anticipate scaling challenges and align teams across priorities.
- Builder mindset with focus on automation reliability and efficiency.
Location:
This role is hybrid (4 days a week in one of our SF Bay Area offices)
Compensation & Benefits:
The standard base salary range for this position is $198000 - $235500 annually. Compensation offered will be determined by factors such as location level job-related knowledge skills and experience. Certain roles may be eligible for variable compensation equity and benefits.
We offer a comprehensive benefits package including competitive compensation Medical Vision and Dental coverage generous time-off policy and the opportunity to contribute to your 401k plan to support your long-term goals. When you join youll receive a home office improvement stipend as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events and provide healthy lunches daily to keep you fueled and focused.
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. Were committed to an inclusive and diverse company. We do not discriminate based on gender ethnicity sexual orientation religion civil or family status age disability or race.
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Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
Glean was created to deliver healthy and fresh foods - made directly from fruits and vegetables - into your hands! Sweet Potato Flour & Pumpkin Flour now available. Our team is made up of a handful of passionate people who have worked in food and agriculture most of their careers - ... View more
