Information Desk Student Assistant

Concordia University, St. Paul

Job Location:

Saint Paul, MN - USA

Monthly Salary: Not Disclosed

Posted on: 11 days ago

Vacancies: 1 Vacancy

Job Summary

Information Desk Student Assistant

Position Overview: Information Desk Student Assistants staff the Information Desk in the Library. The Information Desk is an integral part of the campus and Library operation and serves as the first point of contact for individuals seeking services resources spaces and general directional guidance. Student Assistants are expected to use excellent customer service skills in greeting assisting and directing all visitors to the Library. They are expected to exercise discretion in assisting and directing visitors in need of addition Information Desk Student Assistants assist with various Library-related projects as assigned including shelving organizing and moving materials.

Please note: we are currently only hiring for our Information Desk Student Assistant Substitution Pool which only offers sub shifts when our regularly schedule staff are unavailable.

Essential Duties:

Utilize customer service skills and knowledge of Library services to greet welcome and direct all visitors to the Library. Contribute to an overall welcoming environment for all visitors. Respond to questions in-person by phone and by email.
Assist visitors in the use of the Library space including resources and services available checking out materials and using spaces.
Contribute to the maintenance and upkeep of the Librarys physical space including opening and closing the Library building.
Complete administrative and other tasks as assigned by Library staff.
Assist in problem-solving for inquiries or issues that arise.

Work Experience:

Willing to pick up open shift particularly evenings and weekends.
Hard-working with a high level of attention to detail.
Dependable and reliable in attendance and time-management skills
Ability to work independently troubleshoot complex issues and ask for assistance as needed
Approachable courteous professional and respectful in language demeanor and actions
Willing to learn and understand new skills

Physical Demands:Occasional lifting and moving of boxes or similar materials may be required.

How to land this job:

When applying please consider answering the following questions in your cover letter:

Why are you interested in working at the Librarys Information Desk What appeals to you about this role specifically
Customer service is a big component of this role. Tell us about a customer service experience youve had. What was good or bad about it
Tell us about yourself. What is one characteristic about yourself that we would find valuable and why

Answering questions like this helps us see if you are a good fit for working at the librarys Information Desk!

To be eligible to be a CSP student employee one must:

Be enrolled and registered as a CSP student (PSEO students are not eligible).
Have a United States social security number.*
Haveproper identificationas determined by Form I-9.
Be in good standing with CSP academic requirements and student accounts.
Have declared a major at CSP.
For summer employment priority will be given to the student employees who are enrolled and registered in summer courses.

*International students who are on a F-1 Visa must obtain an United States social security number: For assistance obtaining a social security number please contact International Student Services at More information can be found here or on

Equal Employment Opportunity Statement:

It is the policy of CSP to provide equal opportunity to all employees and applicants for employment in accordance with all applicable equal opportunity directives and regulations of federal state and local governing bodies or agencies thereof specifically Minnesota Statute 363. All qualified applicants and employees will be considered for employment and advancement without regard to race color national origin gender disability age genetic information creed marital status status with regard to public assistance familial status membership or activity in a local commission or any other status protected by applicable law. This policy applies to all employment practices and terms and conditions of employment including but not limited to promotions transfers compensation terminations training and participation in CSP sponsored benefits or programs. CSP prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. The notice of nondiscrimination is located at

Information Desk Student AssistantPosition Overview: Information Desk Student Assistants staff the Information Desk in the Library. The Information Desk is an integral part of the campus and Library operation and serves as the first point of contact for individuals seeking services resources spaces ...