Front Desk Administrative Assistant

The Front Desk Administrative Assistant oversees the coordination of day-to-day operations related to client scheduling and appointment follow-ups to ensure efficient and effective service delivery. This role serves as a key resource for staff by addressing concerns resolving issues and managing client flow to maintain high levels of customer service.

The Administrative Assistant supports the management team with administrative tasks special projects and adherence to organizational policies and workflows. This position also involves managing phone communications monitoring client wait times documenting consumer calls and maintaining an organized client lobby area.

Essential Duties and Responsibilities

• Oversees the day-to-day operations and work assignments related to the coordination of client scheduling and appointment follow up as needed.

• Serve as a resource to staff by providing assistance and resolution to areas of concern. 

• Schedule appointments for consumers

• Provide administrative tasks for the management team. This includes special projects.

• Oversee basic office needs. 

• Adhere to MBI policies procedures and workflows within the scheduling scope.

• Ensure consumer calls are timely and accurately documented with appropriateness.

• Ensures high levels of customer service and accurate and timely processing of client requests.

• Manages client flow and monitors client wait times.

• Assists in resolving issues and conflicts efficiently.

• Assesses and analyzes customer feedback.

• Receive and effectively manage a large volume of phone calls and other day-to-day tasks in a timely manner.

• Attends all required training and mandatory meetings.

• Complete daily reminder calls to patients/clients within 48 hours of appointment.

• Responsible for facilitating client flow by notifying the Psychiatrist or Clinician of clients; arrival being aware of service delays/cancellations changes in schedule and communicating with clients and clinical staff of delays/changes.

• Responsible for keeping the Client Lobby area clean and organized.

• Click Arrived No Show or Rescheduled in CREDIBLE Schedule for Provider.

• Notify Clinician of Client arriving for Psychiatric Appt that is in need of TX Plan; as TX Plan must be completed first.

• Keep clients informed of service delays and provide preventative measures to avoid client escalations.

• Perform other job-related duties as assigned.

Qualifications :

• High School Diploma or equivalent required 

• Some college preferred 

• Excellent verbal and written communication skills.

• Ability to work in a diverse environment.

• Basic computer skills including Microsoft Office Suite.

Additional Information :

Salary Range: $37000 - $42000 per year

MBI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

We offer a competitive total rewards package including market salaries PTO  employee perks Health Insurance Dental Insurance Vision Insurance Life Insurance 401K Plan 401K Matching Employee Referral Benefits Short-term/Long-term disability Growth Opportunities and more.

It is MBI Health Services policy to comply to D.C. Mayor Bowsers order issued on August 10 2021 that all DC employees and DC Contract/Grant Agencies must get vaccinated.

MBI will also accommodate medical and religious exemptions. More information can be provided upon application acceptance.

Together we can offer steps toward empowerment!

Remote Work :

No

Employment Type :

Full-time