Customer Succes Manager

1. Wiserwork is the AI Meeting Agent that takes care of the meeting before during and after its duration. Wiserwork adds skills(not just features) in the meeting moderates in real time keeping conversations on track pushing for clarity and capturing commitments as they happen. Wiserwork turns everyday meetings into effortless moments of AI empowerment. No onboarding no tech skills needed - just show up at your meeting and the benefits are immediate. Its the easiest way to get everyone AI-enabled simply by participating.

2. Beyond software we partner with organizations through our GenAI Academy - offering our masterclasses (GenAI for your business) that empower hundreds of corporate teams to integrate responsibly & efficiently GenAI into their everyday workflows with measurable ROI.

3. Once those transformations produce measurable results we showcase them at the GenAI Summit - EMEAs largest gathering for generative AI. What started as a stage for wiserworkuse cases has become the go-to event in Europe for the fastest growing AI companies; OpenAI Lovable ElevenLabs Mistral and 100 more sponsors who showcase their solutions to 5k in-person attendees and a 20k-strong digital community.

The Mission of this Role

As our Customer Success Manager you will be the strategic partner to our clients ensuring they gain measurable value from both our AI agent wiserwork and our GenAI Academy learning programs. Youll lead the CS team define best-in-class customer journeys and collaborate across teams to directly shape retention adoption and growth.

What Youll Own

• Lead and mentor the growing team of Customer Success/ Project Management
• Build the Customer Success foundation from the ground up; designing and owning onboarding flows trial experiences POCs and renewal playbooks
• Shape and iterate customer journeys in our AI platform; from first touch through expansion and long-term retention.
• Establish processes for customer relationship management: discovery needs analysis success planning and feedback loops.
• Proactively engage customers via structured check-ins business reviews and tailored success strategies
• Develop pricing upsell and cross-sell proposals in partnership with Sales and Product.
• Create and deliver data-driven insights through adoption metrics NPS churn risk analysis and success reporting.
• Partner with Product and Academy teams to translate customer feedback into continuous product and experience improvements
• Drive automation and scalable workflows in HubSpot and related CS tools.
• Mediate escalations turning challenges into opportunities for trust loyalty.

What Success Looks Like

• Customers are retained and expanding year-over-year. Churn <5% Maintain Net $ Retention >130%.
• The CS team is performing motivated and growing under your leadership.
• Client health scores engagement metrics and NPS (now >40) improve consistently.
• Customers see 100mentors as a trusted partner in driving learning innovation and measurable GenAI adoption & impact.
• Cultivate a founder mindset with high urgency customer obsession and a drive to create solutions beyond the job description.

Why Youll Love This Job

• Personal & Team Growth: Be part of a rocketship. We have been doubling in revenue size every 18 months and with wiserwork we are setting the stage for a 15% MoM ARR growth translating into x3 to x5 per year. Besides quantitative growth we everyday take careof qualitative growth & opportunities within our teams and for our extensive network of users & stakeholders.
• Positioned next to the global AI leaders. Wiserwork is positioned as the go-to-meeting agent next to Lovable as the leading Coding Agent and ElevenLabs as the top AI Voice Agent.
• International exposure: Our team sells in 2025-26 primarily in Europe (90%) and from 2026 Q2 you will be handling our American expansion.
• Collaboration: Youll work alongside our team and our network of mentors: innovators in AI education and product design.
• Culture & Values: At 100mentors we value people who think like owners treating the companys mission as their own and building momentum together.

What to Know Before You Apply

• We expect autonomy/a high sense of agency. If you prefer detailed instructions daily this may feel uncomfortable.
• We move quickly and embrace change. Processes are still evolving.
• Clients needs can shift rapidly. Flexibility is key.

Qualifications

• 3 years in Customer Success or Account Management in SaaS/AI products.
• 2 years leading a team would be ideal.
• Proficiency in HubSpot (or similar CRM/CS platforms) is a plus.
• Excellent written and verbal communication skills in both Greek and English.
• Strong data analysis skills adoption metrics churn risk ROI.
• Ability to articulate and efficiently communicate expectations both to customers and teammates

Benefits

• Competitive compensation aligned with experience
• Private Health Insurance
• Stock option plan (optional after the 3-month probation period) at one of the fastest growing companies and valuations in the region.
• Flexible working hours and flexible vacation time. We trust you.
• Clearly communicated employee journey during your 1st quarter; individual OKRs professional upskilling promotion & compensation plan
• We are growing fast. We will offer you the resources to build a team around you.
• Exposure to global clients and enterprise-level learning innovation.
• Leave your mark in a product used by thousands. Direct leadership impact in shaping the CS strategy of one of the leading AI agent tools worldwide.
• You will work from our HQ at the heart of Athens with Acropolis views good coffee and the best vibes.
• Work in a culture that rewards curiosity adaptability and ownership of outcomes.