Account Advisor Chat
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Role Summary
Overall responsibilities are to handle and resolve all incoming live chat customer inquiries and complaints in a professional efficient and effective manner to ensure customer satisfaction and loyalty.
Whats On Your Plate
Handle all incoming live chats such as; late confirmation missing items wrong payment refund modification incomplete and canceled orders agents demeanor (LOB centers) escalation vouchers offers and technical issues.
Handle complaint cases related to vendors such as driver attitude delayed delivery missing items and food quality.
Register all complaints in the system and maintain accurate TAT based on SOP escalation business rules.
Communicate vigorously with different internal and external channels to ensure complete order.
Comply with Talabats standard guidelines and processes in relation to service recovery (compensation matrix and authority).
Collect customer feedback and suggestions and forward them to the direct team leader for future action.
Qualifications :
BSc Degree in Business Administration or Equivalent.
Fluent English Language B2 level ( written communication and content writing).
Years of experience: At least 1 year in the Customer Care field.
Excellent communication skills Complaint handling and Decision Making.
Ability to identify and track relevant community KPIs.
Attention to detail critical thinker and problem-solver.
Remote Work :
No
Employment Type :
Contract
Key Skills
- Channel Marketing
- Accounting Tally
- CSS
- Corporate Risk Management
- Hibernate
- Brokerage
About Company
As the worlds leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europes largest tech platforms, we enable ambitious talent to del ... View more
