Supervisor PBX
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Job Location:
Las Vegas, NV - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
The Service Supervisor oversees the daily operation of the Service Call Center ensuring excellent customer service performance expectations are met or exceeded.
Job Responsibilities:
- Providing support to the Service Manager
- Assisting in the prompt resolution of any guest service issues by supervising or personally handling the recovery
- Monitoring incoming call volumes training maintaining time and attendance records conducting employee performance evaluations responding to emergencies and notifying appropriate departments
- Completing Telecom Convention billing
- Assisting with the compilation of CMS reports
Qualifications :
- High school diploma or equivalent
- Proficiency with MS Office
- Minimum of two years customer call center experience at least one year of which supervisory in nature
Additional Information :
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability veteran status or any other basis protected under federal state or local laws confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Customer Service
- Hospitality Experience
- Management Experience
- Mediation Experience
- Guest Services
- Merchandising
- Experience with Children
- Leadership Experience
- Mentoring
- Supervising Experience
- Neonatal Ventilator
About Company
Wynn Resorts, Limited is traded on the Nasdaq Global Select Market under the ticker symbol WYNN and is part of the S&P 500 Index. Wynn Resorts owns and operates Wynn Las Vegas, Encore Boston Harbor, Wynn Macau and Wynn Palace, Cotai. Wynn Resorts holds more Forbes Travel Guide Five S ... View more
