Senior Case Manager – Patient Match, CMF

Addison, TX - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Acumed LLC

As a part of the global industrial organization Marmon Holdingswhich is backed by Berkshire Hathawayyoull be doing things that matter leading at every level and winning a better way. Were committed to making a positive impact on the world providing you with diverse learning and working opportunities and fostering a culture where everyones empowered to be their best.

Job Scope

The Senior Patient-Matched Case Manager CMF is responsible for managing the end-to-end workflow of Acumeds patient-matched oral and maxillofacial neurosurgical and chest wall reconstruction cases within the Acumed Digital Surgery group.

This role supports the entire lifecycle of patient-specific surgical casesfrom data reception and digital planning to design manufacturing and product delivery. The Senior Case Manager ensures all cases meet surgeon design requirements are completed accurately and on schedule and comply with Acumeds Quality Management System. This role combines direct collaboration with surgeons and sales teams with hands-on execution and coordination of the patient-matched workflow.

The Senior Case Manager also serves as a subject matter expert in Acumeds CMF patient-matched workflow supporting process improvement team training and operational scalability to enable the continued growth of Acumeds patient-matched business.

Responsibilities

Oversee and prioritize case progression through all phases of the patient-matched CMF workflow from order initiation to product delivery ensuring on time completion.
Serve as the primary point of contact for surgeons sales representatives and internal teams throughout the lifecycle of each case.
Coordinate with third-party suppliers planners and manufacturing teams to ensure timely case completion.
Review DICOM imaging datasets (CT/CBCT) and identify relevant anatomical structures.
Perform or review segmentation surgical planning and implant design using Materialise Mimics 3-Matic and Dolphin.
Conduct CMF surgical planning sessions with surgeon customers.
Perform quality checks to ensure accuracy of planning and design outputs.
Document and archive all case data in accordance with Good Documentation Practices and Acumeds QMS.
Provide technical support and guidance for Acumeds patient-matched customer portal via phone email and web meetings.
Train and mentor new team members on workflow and digital planning processes.
Collaborate with Quality Regulatory and Engineering teams on process validation new product introductions and continuous process improvement initiatives.

Qualifications

Bachelors degree in biomedical engineering Mechanical Engineering or related field.
46 years of experience in patient-specific device workflows surgical planning or 3D modeling (preferably CMF or cranial applications).
Experience managing patient-matched cases in a regulated medical device environment.
Proficiency in Materialise Mimics 3-Matic Dolphin or equivalent 3D software.
Experience reviewing and processing CT/CBCT imaging data.
Familiarity with ISO 13485 FDA 21 CFR 820 and related quality documentation.
Proficient in Microsoft Office.
Strong organizational skills and attention to detail with the ability to manage multiple cases under tight deadlines.
Excellent written and verbal communication skills.
Customer-focused collaborative and adaptable to changing priorities.
Flexible scheduling to support surgeon planning sessions.
Fluency in English; Spanish proficiency preferred.

Following receipt of a conditional offer of employment candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process please email your request to and please be sure to include the title and the location of the position for which you are applying.

Required Experience:

Manager

Acumed LLCAs a part of the global industrial organization Marmon Holdingswhich is backed by Berkshire Hathawayyoull be doing things that matter leading at every level and winning a better way. Were committed to making a positive impact on the world providing you with diverse learning and working opp...