ALBANY COUNTY SCHOOL DISTRICT ONE

Laramie Wyoming

JOB DESCRIPTION: Library and Technology Support Specialist

POSITION SUMMARY:

• The Library and Technology Support Specialist provides district-wide technical and operational support for school librarians and media staff. This role serves as a liaison between the Technology Department and library/media programs across the district. The specialist provides front-line triage for support requestsparticularly those related to the Alexandria library system and IncidentIQand assists with general technology support as assigned. This position is not assigned to a single school site and will support all schools based on district priorities.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES:

The Library and Technology Support Specialist:

1. Serves as the primary point of contact between the Technology Department and school library/media specialists. *
2. Assists librarians in submitting and tracking technology support requests in IncidentIQ. *
3. Assesses and resolves basic technical issues related to Alexandria Chromebooks printers and other devices used within the library/media environment. *
4. Supports Chromebook repair efforts under the guidance of the Technology Department. *
5. Provides general technology support beyond library/media systems as assigned. *
6. Serves as a point of contact for parents regarding concerns or questions related to Chromebook repairs providing guidance on procedures timelines and available support. *
7. Travels regularly to schools across the district to provide on-site assistance. *
8. Documents support activities resolutions and equipment usage within district systems. *
9. Collaborates with technology staff to support new initiatives and ensure smooth operation of instructional and library-related technologies. *
10. Maintains confidentiality and upholds district policies on data security and appropriate use of systems. *

1. Participates in professional growth (such as professional organizations coursework workshops and conferences) and other professional activities (such as school and/or District committees taskforces in-depth studies or councils). *

1. Follows the policies and procedures of the school and the District. *

1. Demonstrates a sense of professional responsibility such as demonstrating ethical behavior; providing accurate data and reports when needed; meeting deadlines; maintaining confidentiality; caring for the equipment and materials; and dressing appropriately and presenting a good role model. *

1. Other duties as assigned.

* Denotes essential functions

(The tasks listed under the heading of Characteristic Duties and Responsibilities are examples of the variety and general nature of duties performed by employees in positions allocated to the classification. This specification should not be interpreted to describe all the duties which may be assigned to an employee at this level.)

SKILLS KNOWLEDGE AND ABILITIES REQUIRED:

• Ability to use effective communication skills; strong working knowledge of Alexandria Library Management System and IncidentIQ; ability to use time effectively and prioritize multiple tasks; good organizational skills; ability to maintain a positive relationship with other staff by collaborating and working cooperatively with them (including supervisors); and basic technical troubleshooting experience (Chromebooks printers peripheral devices knowledge of physiological.

ENTRY QUALIFICATIONS:

Work Experience: Experience supporting staff in a K-12 school environment; familiarity with Chromebook hardware; and interest is expanding support scope beyond library systems.

PHYSICAL ABILITIES AND WORKING CONDITIONS:

- The Physical Abilities and Working Conditions listed in this section are representative of but are not intended to provide an exhaustive list of Physical Abilities and Working Conditions which may be required for this position. Albany County School District #1 encourages persons with disabilities who are interested in employment for this position and need reasonable accommodation of those disabilities to contact the Chief Human Resources Officer for further information.

- Vision: (which may be corrected) to read small print; view a computer screen for prolonged periods.

- Hearing: (which may be corrected) to answer telephones and tolerate exposure to noisy conditions.

- Speech: to be understood in face-to-face communications; to speak with a level of proficiency and volume to be understood over a telephone.

- Upper Body Mobility: use hands and fingers to feel grasp and manipulate small objects; manipulate fingers twist and bend at the wrist and elbow; extend arms to reach outward and upward; use hands and arms to lift objects; turn raise and lower the head.

- Strength: to lift push pull and/or carry objects which weigh as much as 30 or more pounds on a frequent basis.

- Environmental Requirements: encounter constant work interruptions; work cooperatively with others; work independently; work indoors and outdoors.

- Mental Requirements: read write understand interpret and apply information at a moderately complex level essential for successful job performance; math skills at a high school proficiency level; judgement and the ability to process information quickly; learn quickly and follow verbal procedures and standards; give verbal instruction; rank tasks in order of importance; copy compare compile and coordinate information and records.

- Additional Work Conditions and Physical Abilities: May require travel to multiple sites.

EVALUATION

- Evaluation of this position shall be by the Chief Information and Cybersecurity Officer.

Required Experience:

IC