Deputy Manager Business Support
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Its fun to work in a company where people truly BELIEVE in what theyre doing!
Job Description:
Position Summary:
Takes initial customer calls and answers general questions regarding company products and services. Refers callers to appropriate resources including inbound sales billing technical support etc. Follows-up to customer inquiries regarding orders shipment tracing returned goods etc. May determine caller eligibility for technical support and transfers calls to technical support queues. Other responsibilities include data entry use of internal databases to answer customer questions and writing internal/external non-technical documentation. Documents customer concerns and forwards complaint trends to appropriate departments.
What you bring to the role:
Supervises support level employees. Sets day-to-day operational objectives for the team. Problems faced may be difficult but typically are not complex. Ensures policies practices and procedures are understood and followed by direct reports and stakeholders. Receives predetermined work assignments that are subject to moderate level of control and review.
Supervises support level associates (clerks production associates technicians) in an organization characterized by high transactions or processes.
Sets day-to-day operational objectives for the team to ensure task completion.
Assignments are largely established in accordance with schedules and deliverables.
Contributes to the development of processes and procedures and ensure that employees operate within these guidelines. Can make exceptions to some but not all processes and procedures.
Thorough knowledge of department processes. Point person to resolve issues elevated by support personnel. High School Diploma or equivalent experience required. Four year college degree not required but strongly preferred. Minimum 5 years functional experience including a minimum of 3 years specific experience and 1 year of leadership experience.
Required Experience:
Manager
Key Skills
- Accounts Reconciliation
- B2C
- C#
- ABB
- Corporate Recruitment
- Art
About Company
Ingram Micro helps businesses Realize the Promise of Technology™. It delivers a full spectrum of global technology and supply chain services to businesses around the world. Deep expertise in technology solutions, mobility, cloud, and supply chain solutions enables its business partner ... View more
