Trust and Safety (Triage Support work) Process Associate English – On Site Dublin

Ready to shape the future of work

At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us atand onLinkedInXYouTube andFacebook.

Inviting applications for the role of Trust and Safety (Triage Support work) - Process Associate - English On Site Dublin

In this role you will support customers in English via Chat email and other support tools.

Responsibilities
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Coding fluency in Unity C# Unreal Engine C Android 2D
Understanding of Github and its utilisation in development life cycle
Experience game development in different platforms i.e. Android / IOS / Web / Augmented Reality / Virtual Reality& Consoles
Familiarity troubleshooting hardware devices including prototypes
Experience in Command Line Tools and ability to review logs derive root cause develop test cases.
Familiarity with gaming ecosystem and game design (object-oriented programming 3D design build paths etc)
Actively seek solutions through logical reasoning
Demonstrates strong problem-solving capabilities and assist customers in case of any issues
Serve as an advocate for the user community
Become and remain knowledgeable about products and community standards
Strong interpersonal skills verbal and written communication skills and most importantly empathy
Investigate and resolve issues that are reported such as requests for account support and reports of potentially bugs
Identify inefficiencies in workflows and suggest solutions
Gather analyze and utilize relevant data to develop ways to improve the overall user experience on the site
Understand and remain up to date with client policies and guidelines; resolve inquires according to defined policies and procedures.
Provide Email/Chat back-office operations support and troubleshoot resolve issues and provide third-party app support & testing
ML model training (good to have)

Qualifications we seek in you!

Minimum qualifications
Diploma/Advanced/Higher/Graduate Diploma in Programming or Game development.
Effective clear and professional written communication in English to support clients (Read and write codes C# & C) via Chat Email and other support tools
Fresh graduate or candidate with experience in service support/related field
Must be able to commit to 24 X 7 rotating shift
Must be able to work on weekends and public holidays
Flexibility to take on multiple tasks problem-solving/critical thinking skills
Demonstrates composure professional attitude and technical (Computers Internet) savvy

Preferred qualifications and skills
Preferably with service support and game development/programming experience
English proficiency/reading comprehension
Communication (written / insights synthesis and reporting in a presentation)
Decision making / critical thinking
Analytical skill (trend and insight identification and sizing)
Product and technical issue understanding

Why join Genpact

• Be a transformation leader Work at the cutting edge of AI automation and digital innovation
• Make an impact Drive change for global enterprises and solve business challenges that matter
• Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
• Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.