Bilingual CSR
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate to the right client for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
MMC is a privately owned business with corporate headquarters in Irving Texas. With 2000 employees working in 40 states MMC is able to support all United States locations and some international locations.
We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at
Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment including:
- Medical dental and vision coverage
- Life and disability insurance
- Additional voluntary benefits
Join MMC and enjoy the support of a team that values your well-being both on and off the job.
MMC strives to ensure all job posting confirm details of the position the rate of pay and acknowledge medical benefits are offered.
Get started on your career journey today! Apply to become a part of the MMC Team!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by compliance with federal law all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Bilingual Contact Center Specialist - Call Center CSR
Location:Austin TX (Onsite Only)
Pay Rate:$22/hr. Temp to Hire
Position Overview -The Bilingual Contact Center Specialist (CSR) supports Medicaid providers and clients by handling inbound calls and inquiries regarding eligibility claims and program-related issues. This individual will deliver clear accurate and courteous assistance in both English and Spanish ensuring excellent customer service and compliance with productivity standards.
Critical Qualifications
Recent High-Volume Call Center Experience:
- Minimum 6 months of verifiable high-volume call center experience within the past year (ideally in your most recent position).
Bilingual Spanish Proficiency:
- You must read write and speak English and Spanish fluently.
- Must complete an assessment in reading listening and speaking Spanish achieving a score of 80% or higher.
Local to Austin TX:
- Local candidates only- no relocation or remote work permitted.
- Work Environment:100% Onsite (no hybrid or remote schedule).
Key Responsibilities
- Handle a high volume of inbound calls from Medicaid providers and clients delivering accurate information and exceptional service.
- Document call details and resolutions clearly in internal systems.
- Escalate complex inquiries appropriately.
- Consistently meet established quality attendance and productivity metrics.
- Support departmental goals and perform additional duties as assigned.
Required Skills & Experience
- 6 months of recenthigh-volume call center experience (within last 12 months).
- Fluent bilingual proficiency- Spanish/English (80% or above on all skill areas: reading writing speaking).
- Proficiency with Microsoft Word Excel and Outlook.
- Strong multitasking communication and organizational skills.
- Ability to adhere to strict attendance and performance standards.
Work Schedule
- Must be available for any 8-hour shift between 7:00 AM - 7:00 PM (CST).
- No schedule changes allowed during the first 90 days.
Key Skills
- Administrative Skills
- Time Management
- Diplomatic Skills
- Listening Skill
- Languages Fluency
- Organizational Skill
- Pressure Management
- Discipline Skills
- Communication
- Relationship Management
- Client Services
- Flexibility
- IT Skill
- Orderly Condition
- Secretarial Skill
About Company
MMC provides professional services and workforce management services and solutions (both technical and non-technical) to public and private companies in addition to governmental organizations (Federal, State and Local) in the United States. Our Partners include major systems integrato ... View more
