Manager, Seller Service

Taipei City - Taiwan

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.

We are looking for talents to help us lead Coupangs expansion in Taiwan. This is an exceptional opportunity to become a part of Coupangs growth in Taiwan and create a world where our customers wonder How did I ever live without Coupang

Position : Manager Seller Service

About the Role

The Seller Support Operations Consultant leads a team that spans key operational functions including managing seller performance call center operations and escalations compensation processes and compliance operations. This role ensures seamless collaboration across multiple functions to enhance seller experiences drive operational excellence and maintain regulatory and safety standards.

Job Description

Manage Seller Operations and Escalations
Handle and resolve escalated cases from agents ensuring prompt and effective resolutions.
Collaborate with relevant departments to address complex issues and enhance seller satisfaction.
Seller Performance Management
Manage seller performance including sales suspension or resumption and respond to appeals within policy guidelines.
Propose new policies and improve processes to enhance seller performance and operational efficiency.
Analyze weekly business review (WBR) data to enhance seller compensation procedures.
Team Leadership and expansion
Lead a cross-functional team encompassing escalations management seller compensation performance monitoring call center operations and compliance.
Drive collaboration across functions to achieve aligned goals and improve seller satisfaction.

Qualifications
Bachelors degree preferred.
6 years of experience in a seller performance management business operations customer service or similar role.
Professional level in English is required
Excellent problem-solving analytical and communication skills.
Thrives in a fast-paced environment with a proactive mindset
Detail-oriented adaptable and responsible.
Strong leadership and team management skills.
Proficiency in MS Office (Excel Word PowerPoint).

Remuneration

Salaryisnegotiable(inaccordancewithregulationstheregularmonthlysalaryisaboveNT$40000).

RecruitmentProcessandOthers

RecruitmentProcess

ApplicationReview-PhoneInterview-Onsite(orVirtualOnsite)InterviewOffer
Theexactnatureoftherecruitmentprocessmayvaryaccordingtothespecificjobandmaybechangedduetoschedulingorothercircumstances.
Interviewschedulesandtheresultswillbeinformedtotheapplicantviathee-mailaddresssubmittedattheapplicationstage.

DetailstoConsider

Thisjobpostingmaybeclosedpriortothestatedenddateforapplicationifallopeningsarefilled.
Coupanghastherighttorescindanofferofemploymentifacandidateisfoundtohavesubmittedfalseinformationaspartoftheapplicationprocess.
Thoseeligibleforemploymentprotection(recipientsofveteransbenefitsthedisabledetc.)mayreceivepreferentialtreatmentforemploymentinaccordancewithapplicablelaws.

PrivacyNotice

YourpersonalinformationwillbecollectedandmanagedbyCoupangasstatedintheApplicationPrivacyNoticelocatedbelow:
Experience:
Manager

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door..We are looking for talents to help us lead Coupangs expansion in Taiwan. This is an exceptional opportunity to become a p...