Enrollment Technician III

Position: Enrollment Technician III
Location: Baltimore MD #HYBRID
Duration: 9 months Contract
Rate: $20/hr

Job Description:

• Enrollment Technician III is responsible for ensuring that members are accurately enrolled into member enrollment systems in a timely manner and according to the account contract or service agreement for complex accounts.
• To accomplish this the associate in this role may interact and coordinate activity with key client account contacts subscribers Sales Customer Service and Information Technology associates as well as associates aligned to the Account Installation Division of other Plans.
• This position trains and mentors new and less experience associates regarding all aspects of the enrollment processes.
• High School Diploma or GED
• 5 years experience in membership enrollment member services billing claims operations and/or data analysis
• Must be able to work effectively in a team environment Advanced
• Must be able to adapt swiftly to multiple and rapidly changing priorities Advanced
• Must be able to learn and comprehend details of client accounts process flow diagrams and health insurance enrollment software Advanced
• Must be able to work effectively with large amounts of member enrollment data paying close attention to detail upon entering data into the appropriate system Advanced
• Must be able to utilize Microsoft Office Suite especially Excel Advanced

ESSENTIAL FUNCTIONS:
70% Enroll subscribers and dependents for all lines of business as requested via internal inventory workflows which may include requests originating from system error reports fax U.S. mail and/or e-mail for complex accounts. Verify enrollment status make changes to membership records research and resolve enrollment system discrepancies process membership terminations and other forms of enrollment events. Complete monthly reconciliation process and resolve discrepancies.
15% Coordinate with the Account Installation Team as it pertains to member identification card process to ensure cards are not released until all enrollment updates are completed and audited. Coordinate with the Billing Technician to ensure that all group enrollments are processed prior to running the monthly bill.
15% Provide support to the Account Installation Team by assisting with special projects and by serving as a member enrollment subject matter expert for client account meetings as needed. Mentor and train less experience Enrollment Technicians.

Thanks & Regards
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LAXMAN
Team Lead - Talent Acquisition
KMM Technologies Inc.
CMMI Level 2 ISO 9001 ISO 20000 ISO 27000 Certified
WOSB SBA 8(A) MDOT MBE & NMSDC MBE
Contract Vehicles: 8(a) STARS III & Schedule 70
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