Escort Dispatcher 12p-8p 230p-11p weekends every other holiday

Boston, NH - USA

Hourly Salary: $ 20 - 29

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Site: The Brigham and Womens Hospital Inc.

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary
Responsible for coordinating and ensuring the smooth movement of patients visitors and staff within the premises by handling incoming requests for escorts and dispatching the appropriate personnel to provide assistance and guidance to individuals navigating the premises.

Does this position require Patient Care
No

Essential Functions
-Receive incoming calls and inquiries from patients visitors and hospital staff requesting escorts or assistance with wayfinding.

-Gather relevant information including the location destination and specific needs of the individual requiring an escort.

-Assess the urgency and prioritize escort requests based on the nature of the situation.

-Maintain accurate records of escort requests including the time location destination and details of the escort provided.

-Coordinate with escorts ensuring they are aware of their assigned tasks destinations and any specific instructions or special requirements.

-Communicate with various departments such as nursing units outpatient clinics and administrative offices to facilitate efficient escort services.

-Monitor the status and progress of ongoing escorts ensuring timely completion and resolving any issues or delays that may arise.

-Collaborate with security personnel and other hospital staff to address any security or safety concerns during escorts.

Qualifications

EducationHigh School Diploma or Equivalent requiredCan this role accept experience in lieu of a degreeNoLicenses and CredentialsExperienceCustomer Service Experience 1-2 years preferredKnowledge Skills and Abilities- Familiarity with hospital operations including different departments units and key locations within the facility. - Proficient in using computer systems and software for data entry record-keeping and communication. - Ability to work in a fast-paced environment remaining composed and professional under pressure. - Good problem-solving skills with the ability to think quickly and make appropriate decisions in dynamic situations. - Effective teamwork and collaboration skills as you will be interacting with various hospital personnel and departments.

Additional Job Details (if applicable)

Physical Requirements

Standing Frequently (34-66%)

Walking Frequently (34-66%)

Sitting Occasionally (3-33%)

Lifting Frequently (34-66%) 35lbs (w/assisted device)

Carrying Frequently (34-66%) 20lbs - 35lbs

Pushing Occasionally (3-33%)

Pulling Occasionally (3-33%)

Climbing Rarely (Less than 2%)

Balancing Frequently (34-66%)

Stooping Occasionally (3-33%)

Kneeling Occasionally (3-33%)

Crouching Occasionally (3-33%)

Crawling Rarely (Less than 2%)

Reaching Frequently (34-66%)

Gross Manipulation (Handling) Frequently (34-66%)

Fine Manipulation (Fingering) Frequently (34-66%)

Feeling Constantly (67-100%)

Foot Use Rarely (Less than 2%)

Vision - Far Constantly (67-100%)

Vision - Near Constantly (67-100%)

Talking Constantly (67-100%)

Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

75 Francis Street

Scheduled Weekly Hours

Employee Type

Regular

Work Shift

Rotating (United States of America)

Pay Range

$20.43 - $29.21/Hourly

Grade

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

The Brigham and Womens Hospital Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework

At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.

Site: The Brigham and Womens Hospital Inc.Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service st...