Sr. Customer Service Representative Liverpool, NY
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Job Location:
Liverpool, NY - USA
Hourly Salary:
$ 23 - 31
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
ATTENTION MILITARY AFFILIATED JOB SEEKERS- Our organization works with partner companies to source qualified talent for their open roles. The following position is available toVeterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps. Unless specifically stated otherwise this role is On-Site at the location detailed in the job post.
Full-time
Company Description
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible products and solutions that help advance the industries we serve providing branding and information solutions that optimize labor and supply chain efficiency reduce waste advance sustainability circularity and transparency and better connect brands and consumers. We design and develop labeling and functional materials radio frequency identification (RFID) inlays and tags software applications that connect the physical and digital and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide including home and personal care apparel general retail e-commerce logistics food and grocery pharmaceuticals and automotive we employ approximately 35000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion.
At Avery Dennison some of the great benefits we provide are:
Health & wellness benefits starting on day 1 of employment
Paid parental leave
401K eligibility
Tuition reimbursement
Employee Assistance Program eligibility / Health Advocate
Paid vacation and paid holidays
Job Description
As a Senior Customer Service Representative youll take ownership of customer inquiries expertly resolving complex issues and de-escalating situations to ensure a seamless experience. Your responsibilities include processing orders managing returns and collaborating with sales and credit departments to exceed customer expectations.
Responsibilities:
Process customer orders
Answer customer questions in regards to products order time frames delivery timeframes
Process order changes when it is possible according to order procedures.
Process and provide status on RMA-Return Material Authorization
Provides timely and accurate information to incoming customer order status and product knowledge requests
Sets up new customer accounts
Resolves complex customer issues and skillfully de-escalates situations before they require management intervention
Works closely with credit department to resolve credit issues
Provides timely feedback to the company regarding customers concerns
Partners with sales team to meet and exceed customer service expectations
Performs data entry tasks to maintain customer information database
Notify management team for Rush orders to provide customer timely realistic resolution to their needs
Notifies the management team for any information needed to complete job functions IE. Pricing information not present in company system
Completes assigned work from supervisor Quotes Orders etc
Additional Qualifications/Responsibilities
Qualifications
High School Diploma or equivalent required.
8 years Customer Service or related experience preferred.
Excellent written verbal and telephone communication skills.
Strong data entry and organizational skills. Detailed oriented and good follow-up skills
Able to effectively manage multiple priorities and issues.
Excellent leadership and and strong project management skills
Additional Information
The hourly rate for this position is $23.37 - $31.15/ hour.
The hiring base salary / wage rate range above represents what Avery Dennison reasonably expects to pay for this position as of the date of this posting. Actual salaries will vary within the range and in some circumstances may be above or below the range based on various factors including but not limited to a candidates relevant skills experience education and training and location as well as the job scope and complexity responsibilities and regular and/or necessary travel required for the position which may change depending on the candidate pool. Experienced Avery Dennison employees who are interested in this position and have questions regarding how the hiring range listed above may apply to them should contact their HR representative. Avery Dennison reserves the right to modify this information at any time subject to applicable law.
Required Experience:
Senior IC
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
VetJobs & Military Spouse Jobs works with our employer partners to source, screen, and move qualified talent to the desktops of the Hiring Managers. Application is a two-step process, so please be patient with the team. When you submit to a position on our site your information will ... View more
