Key Account Manager

The Customer and Product team is the bridge between customer engagement and product innovation. Our mission Build strong partnerships with retailers and deliver smart scalable solutions that create real value.

From key account management to product development we combine deep customer insight with commercial expertise to shape a portfolio that meets market needs and drives growth. We work closely with retailers to understand priorities co-create tailored solutions and ensure seamless delivery of contracted services.

By blending strategy collaboration and execution we unlock new opportunities improve profitability and deliver measurable impact for our customers and our business.

Your role

As a Key Account Manager youll strengthen strategic partnerships with our Retailer network to unlock growth and deliver value. Youll identify opportunities to expand product adoption improve profitability and create tailored solutions that meet evolving customer needs. This role calls for a mix of relationship-building commercial insight and cross-functional leadership to drive outcomes and deliver measurable impact. As part of your role you will be responsible for;

Strategic Account Management

• Own and have complete knowledge of the Retailer contract to ensure all required contracted deliverables are provided in the times stipulated.
• Develop and execute strategic account plans that align with both the Retailers and our business objectives.
• Build and maintain trusted relationships across multiple levels and functions within the Retailers organisation.
• Act as the voice of the customer internally advocating for their needs while balancing commercial outcomes.

Commercial Growth & Profitability

• Identify and pursue opportunities to cross-sell and up-sell products and services to existing Retailers.
• Drive improvements in customer profitability through tailored commercial strategies pricing optimisation and cost-to-serve reduction initiatives.
• Collaborate with Product and Operational teams to co-create value propositions and experiences that resonate with Retailer needs.

Operational Excellence & Delivery Oversight

• Ensure delivery of contracted services and programs proactively managing risks and resolving issues.
• Lead internal cadence meetings to track performance escalate blockers and ensure alignment across delivery teams.
• Oversee the preparation and delivery of proposals presentations and performance reviews with Retailers.
• Promote a safe and healthy work environment and contribute to the continual improvement in quality and performance at Intellihub by complying with all relevant policies and procedures.

Qualifications :

What Youll Bring

• Tertiary qualifications in Business Commerce Marketing or related field (preferred)
• 5 years in a similar role within energy or a complex regulated services environment
• Proven success in key account or client relationship management ideally B2B
• Experience driving account growth through strategic solutions-based selling
• Strong understanding of contract management and SLAs
• Commercial acumen with ability to interpret financials and develop growth strategies
• Proficient in CRM tools (Microsoft Dynamics preferred) Power BI and MS Office
• Knowledge of customer lifecycle management (onboarding retention expansion)

Skills That Set You Apart

• Trusted relationship builder with strong influencing skills
• Strategic thinker with a focus on execution and outcomes
• Clear communicator confident presenting to senior stakeholders
• Proactive problem solver with a solutions mindset
• Collaborative team player across product operations and delivery
• Adaptable and comfortable with change
• Deeply customer-focused with a commercial lens

Additional Information :

We offer a dynamic and inclusive workplace that values collaboration and diversity. With a flexible hybrid working mode we prioritise work-life balance while fostering personal and professional growth. Our innovative culture provides opportunities for career development access to industry-leading tools and a strong commitment to employee well-being all supported by a competitive salary and benefits package. 
 
Sound exciting Apply now and be part of a team thats shaping the future of energy.

Remote Work :

No

Employment Type :

Full-time