Resident Services Coordinator

The Residence Services Coordinator plays a vital role in championing Auberge Resorts mission and vision ensuring the delivery of the highest quality owner and guest services to our residences. The coordinator is dedicated to fostering a positive work environment for all team members and upholding programs essential to the company this position the individual is responsible for providing exemplary guest service to residents while offering support to the Director of Residence Services. This role will contribute to the overall homeowner customer service experience; our mission is to have Happy Homeowners!  

Must be passionate about top-notch customer service. This job requires going above and beyond multiple times daily in the deliverance of customer service; this is a high-touch service department.

Owner Reservations 

• Prepare Owner arrival reports and review  arrivals amenity delivery and reservations for booking accuracy and housekeeping instructions and billing.
• Conduct owner arrival inspections coordinate owner deliveries and requested concierge services.
• Assist Sothebys real estate sales/transitions. Assist with coordinating contract documents to ensure all have been collected and filed for new owners.
• Educate owners on the importance of maintaining their homes to the highest standards possible. 
• Responsible for all reservations interior unit construction VRBO reservations pets skis bikesproperty management repairs

Supportive Functions 

• Exhibits initiative responsibility follow up and accountability.   
• Adheres to Auberge Resorts policies and procedures.
• Interface with property financial and accounting teams to ensure budget controls and objectives are achieved.
• Ensure ongoing alignment with brand standards related to services amenities and facilities.
• Ensure effective coordination of all residence management program services.
• Enforce property safety standards.
• Review and understand all residence governing documents and association budgets.
• Coordinate necessary residence meetings with hotel operating teams and with residents.
• Ensure residence operational coordination with property specific team members.
• Perform other duties and handle projects as assigned by the Director of Residence Services.
• Professionally represent the brand and property in the community and industry as well as with residential owners.
• Be a leader and role model to all team members and the community

Qualifications :

• Strong verbal and written communication skills.
• Working knowledge of Microsoft Software Programs to include Excel Word and PowerPoint.
• Knowledge of computer accounting programs math skills as well as budgetary analysis capabilities required.
• Professional appearance good character ability to work a flexible schedule including weekends and holidays according to department needs.

Additional Information :

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels resorts residences and private clubs. While each property is unique all share a crafted approach to luxury and bring the soul of the locale to life through captivating design exceptional cuisine innovative wellbeing and gracious yet unobtrusive service. With 30 one-of-a-kind hotels resorts and residences Auberge invites guests to create unforgettable stories in some of the worlds most desirable destinations.

For more information:

Connect with Auberge Collection on Instagram TikTok Facebook and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin
Friedkin is a privately held family of global brands spanning automotive entertainment hospitality investments and sports.

Founded in 1969 and headquartered in Houston Texas the company is led by Chief Executive Dan Friedkin and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota 30WEST Accelerated Solutions Group AS Roma Ascent Automotive Group Auberge Collection Congaree Copilot Capital Diamond Creek Everton Football Club GSFSGroup Imperative Entertainment Legendary Expeditions NEON Northside Lexus Pursuit Sports The Friedkin Group International USAL and Westside Lexus.

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Remote Work :

No

Employment Type :

Full-time