MODERN WORKPLACE ENGINEER (1042) Department of Technology

The Modern Workplace Team within the Department of Technology provides enterprise-class IT services to departments across the City and County of San Francisco. We are a service-oriented collaborative and innovative group of professionals dedicated to partnering with City departments to empower their missions and improve services for San Francisco residents.

Our portfolio includes Microsoft 365 Azure Virtual Desktop Infrastructure (AVD) Microsoft Endpoint Manager (SCCM/Intune) Entra ID Tanium Generative AI platforms and other enterprise communication and collaboration tools. We deliver reliable secure and modern technology solutions that support thousands of City employees in serving the public every day.

Working for the City and County of San Francisco means more than just a job its an opportunity to make a meaningful impact on your community. Every system you deploy every problem you solve and every improvement you make helps public servants deliver vital services to the people of San Francisco. Join a team that combines technical excellence with a commitment to public good and help shape the future of civic technology.

Position Description:

• Support and manage the Citys Microsoft Azure Microsoft 365 and Azure Virtual Desktop (AVD) environments.
• Support and manage the Citys Generative AI Platforms including Microsoft Copilot and ChatGPT.
• Administer and optimize SCCM Intune Tanium and Entra ID for endpoint management security and compliance.
• Manage and troubleshoot Microsoft 365 services including Exchange SharePoint OneDrive Teams and Power Platform.
• Develop and deploy scripts tools and processes to improve efficiency automate tasks and streamline system maintenance.
• Maintain and support email authentication protocols (SPF DKIM DMARC) and integration with third-party bulk mail providers.
• Collaborate with vendors to manage services resolve issues and enhance reliability.
• Provide training and guidance to end-users and departmental IT administrators to strengthen technical capacity citywide.
• Onboard departments to enterprise applications and services managed by the Modern Workplace Team.

Qualifications :

Education:

An associate degree in computer science computer engineering information systems or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units i.e. at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field.

Experience:

One (1) year of experience analyzing installing configuring enhancing and/or maintaining the components of an enterprise network.

Substitution:

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units/r forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in one of the fields above or a closely related field.

Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

Note:  Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. 

One-year full-time employment is considered equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment. 

Additional Information :

• Information About the Hiring Process 

• Conviction History 

• Employee Benefits Overview 

• Equal Employment Opportunity 

• Disaster Service Worker 

• ADA Accommodation 

• Veterans Preference 

• Right to Work 

• Copies of Application Documents 

• Diversity Statement 

Applicants will receive a confirmation email from  that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. 

Applicants may be contacted by email about this recruitment and therefore it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking applicants should set up their email to accept CCSF mail from the following addresses (@ @ @ @ @ @ @ @ @ @ @ @ @ @ and @). 

Analyst Information:If you have any questions regarding this recruitment or application process please contact the analyst at 

The City and County of San Francisco encourages women minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex race age religion color national origin ancestry physical disability mental disability medical condition (associated with cancer a history of cancer or genetic characteristics) HIV/AIDS status genetic information marital status sexual orientation gender gender identity gender expression military and veteran status or other protected category under the law.

Remote Work :

No

Employment Type :

Full-time