Field Service Engineer

Primary Function of Position
A Field Service Engineer will install support troubleshoot repair and otherwise maintain da Vinci Surgical System in assigned territory ensuring all service agreements and warranty obligations are fulfilled and exceeding customer expectations. This requires expertise in electro-mechanical systems specialized training as well as excellent customer service and communication skills.

Roles & Responsibilities
Perform all types of scheduled maintenance activities for assigned territory including but not limited to; system inspections preventive maintenance software updates system recalls field actions and upgrades.
Troubleshoot diagnose and repair da Vinci Surgical System and associated equipment
within specified territory in accordance with procedures and within designated timeframes.
Coordinate and perform system and hardware delivery and installation.
Competent in knowledge and implementation of O.R. protocol and HIPAA standards.
Complete all administrative duties which include but not limited to; Spare parts inventory Field Activity Reports Return Material Authorizations Expense Reports etc. within the prescribed timeframes.
Maintain all Intuitive provided items to include; issued tooling calibrated tool sets laptops iPads and any other company owned or issued assets.
Support Intuitive teams as required to facilitate company objectives; e.g. Assist Sales teams with trade show support provide hospital contacts to other Intuitive teams etc.
Provide feedback to HQ and take part in continuous improvement projects as required to improve processes and find efficiencies
Complete all required training items to include but not limited to; equipment training for da Vinci Surgical System in assigned territory Intuitive Surgical University classes and
professional development courses as required by management
Maintain all aspects of assigned territory to include but not limited to; responding to customer needs establishing a rapport with assigned customer base supporting customer training and events as required.
Conduct site visit verify through visit checklist if the hospital CSSD Central Sterile Supply Department fulfill all ISI requirements for I&A reprocessing handling. Provide customer with all reprocessing requirements for safe and qualitative reprocessing handling.
Provide customer training on new I&A release requiring new reprocessing method or
directives on new cleaning methods available.
Support customer I&A complains conduct failure analysis provide adequate customer
feedback engage customer training to improve safety and reliability according to Intuitive I&A reprocessing standards.
Understand and comply with all department and company policies.
Provide management with a quarterly territory review and assessment.
Ad hoc tasks assigned by management.

Qualifications :

Skills Experience Education & Training
College degree in biomedical engineering mechanical engineering
or college of engineering preferred
3 years of experience as a Field Service Engineer in the medical device industry
Strong written and oral communication skills
Excellent interpersonal skills
Strong administrative and record keeping skills
Strong knowledge of Operating Room protocol
Track record of solid customer relationships with Surgeons and Hospital staff
Proven track record in providing training support
Well versed at presenting the value proposition of service offerings
Proven ability to independently troubleshoot complex electro-mechanical systems
An ability to travel up to 25% dependent upon account distribution
Able to work on-call hours to address urgent issues

Additional Information :

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR 743.13(b)) some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employeeswho are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the governments licensing process can take 3 to 6 months) or (ii) implement a Technology Control Plan (TCP) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employeesstart date which may or may not be flexible and within a timeframe that does not unreasonably impede the hiring need. If applicable candidates will be notified and instructed on any requirements for these purposes. 

Remote Work :

No

Employment Type :

Full-time