In-Store Commercial Manager
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Job Summary
As the In-Store Commercial Manager / Commercial Department Manager you are a key driver of both customer experience and commercial success. With a passionate team by your side you lead with vision and precisiondelivering operational excellence and inspiring service that brings the store to life.
Youll have the exciting opportunity to elevate the collection in a way thats both creatively compelling and commercial ensuring it resonates with customers while maximising sales potential.
Your role is pivotal in shaping a dynamic inviting atmosphere that enhances both direct and indirect customer service driving performance and setting new standards for success.
Key Responsibilities
Deliver a high level of customer service through expert styling advice strong product knowledge and an engaging store experience
Analyse sales data and collaborate with the Store Manager to maximise department performance
Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
Lead and manage store merchandising sales initiatives campaign execution and stock level optimization to maximise commercial opportunities and drive performance
Support recruitment efforts and ensure effective onboarding and training for new team members
Identify and nurture future talent contributing to development plans that support team progression
Oversee daily store operations ensuring efficiency and alignment with brand standards
Act as a brand ambassador consistently delivering the best possible experience for every customer
Step into the role of Store Manager when required ensuring continuity in leadership and performance
Qualifications :
Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.
Visual Merchandising: Experience managing store VM activations including window and mannequin changes promotional set-ups and season-start layouts
Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
Excellent Communication: Clear confident and empathetic in both customer and team interactions able to provide clear direction and constructive feedback when needed.
Good knowledge of store operations & standards from previous experience working in retail preferably within a fashion environment
Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
Comfortable working varied hours including evenings weekends and holidays.
- Italian and English language skills- part of the recruitment process will take place in English.
Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance.
Additional Information :
- This is a full-time position with a contract of 40 hours a week.
- Flexible working hours with shifts scheduled between 7:00 AM and 8:30 PM (8-hour workday).
- Apply by sending in your CV as soon as possible but no later than the 23.11.2025
Benefits:
Were committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team youll enjoy a 25% staff discount across all H&M Group brandsavailable both in-store and online. Additionally every employee is included in our H&M Incentive Program (HIP) designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.
In addition to this Italy-based colleagues also receive:
Meal vouchers worth 6 for each working day of at least 6 hours.
Access to the company benefits portal offering over 1500 discounts on products and services for wellbeing and everyday life
Up to 800 per year for the purchase of ARKET clothing
ARKET
ARKET offers essential collections for women men children and the home along with a seasonal vegetarian café and coffee shop. Inspired by simplicity nature and the aesthetics of slow living the assortments features garments objects and food carefully made and artfully curated for a more beautiful everyday life.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Forecasting
- Hyperion
- Cost Management
- Construction Estimating
- QlikView
- Bus Driving
- Analysis Skills
- HubSpot
- Salesforce
- Market Research
- negotiation
- Financial Planning
About Company
H&M, as a fashion brand, offers the latest styles and inspirationsfrom trendy pieces and unique collaborations with designers to wardrobe essentials at affordable prices. Our business concept is to deliver fashion and quality at the best price, sustainably. To learn more about H&M, ... View more
