Store Experience Manager

As the Store Experience Manager youll take full ownership of your stores performance with a strong focus on creating exceptional customer experiences that drive both sales and profitability. Your leadership will be the heartbeat of the storeguiding inspiring and empowering your team to deliver operational excellence and outstanding service.

By balancing front-of-house energy with behind-the-scenes efficiency youll cultivate a vibrant customer-first environment where every detail contributes to success. Through your strategic mindset and people-first approach youll ensure the store not only meets its goals but becomes a destination that customers love to return to.

Key Responsibilities:

• Driving exceptional customer service by guiding the store team to deliver personalized styling advice expert product knowledge and a memorable in-store experience
• Interpreting sales data to drive performance and taking ownership of the stores commercial success
• Inspiring and leading a team of managers visual merchandisers and sales advisors to consistently exceed service and operational standards
• Managing recruitment processes and ensuring effective onboarding and training for all new team members
• Identifying high-potential individuals and creating tailored development plans to support their career growth
• Managing all aspects of store operationsincluding compliance and visual merchandisingto ensure operational efficiency and uphold high standards of excellence
• Fostering a positive inclusive and motivating work environment where people thrive

Qualifications :

• Customer-Focused: A strong customer-centric mindset with a proven track record from past  retail experience of leveraging customer feedback to inform business decisions and drive performance
• Business Acumen: Strong commercial awareness and a deep understanding of the broader retail landscape/KPIs with a proven ability to align business objectives with evolving customer needs
• Team Leadership: Proven ability to lead teams / other leaders in fast-paced retail environments consistently delivering high standards of customer service while driving sales and profitability

• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: A clear confident and empathetic communicator Strong in engaging with both customers and teams while effectively conveying operational direction and articulating broader long terms goals /vision.
• Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.
• Adaptability & Flexibility: Responsive to shifting priorities with the agility to embrace new opportunities and the openness to consider diverse perspectives when making decisions and future plans.
• Operational Excellence: Strong understanding of store operations compliance/security issues and retail standards with experience in leading and training teams.
• Comfortable working varied hours including evenings weekends and holidays.
• Italian and English language skills- part of the recruitment process will take place in English.

Additional Information :

ADDITIONAL INFORMATION

• This is a full-time position with a contract of 40 hours a week.
• Flexible working hours with shifts scheduled between 7:00 AM and 8:30 PM (8-hour workday).
• Apply by sending in your CV  as soon as possible but no later than the 23.11.2025

Benefits:

Were committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team youll enjoy a 25% staff discount across all H&M Group brandsavailable both in-store and online. Additionally every employee is included in our H&M Incentive Program (HIP) designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here. 

In addition to this Italy-based colleagues also receive:  

• Meal vouchers worth 6 for each working day of at least 6 hours. 

• Access to the company benefits portal offering over 1500 discounts on products and services for wellbeing and everyday life 

• Up to 800 per year for the purchase of ARKET clothing

ARKET

ARKET offers essential collections for women men children and the home along with a seasonal vegetarian café and coffee shop. Inspired by simplicity nature and the aesthetics of slow living the assortments features garments objects and food carefully made and artfully curated for a more beautiful everyday life.

Remote Work :

No

Employment Type :

Full-time