Knowledge and Communications Analyst

Editorial & Content Management

• Manage the end-to-end lifecycle of multiple client communications across VBN and Visa Access from content planning to publishing.
• Edit proofread and refine communications to meet editorial standards ensuring clarity brevity and audience relevance.
• Maintain adherence to Visas style guides branding and regulatory requirements for all written content.
• Provide editorial guidance to stakeholders to ensure messages meet their intended purpose.

Planning & Coordination

• Collaborate with internal stakeholders to develop content plans manage editorial calendars and schedule communications for maximum impact.
• Balance multiple concurrent projects ensuring deadlines are met without compromising quality.
• Monitor communications performance and suggest improvements based on analytics and stakeholder feedback.

Stakeholder Engagement

• Build and maintain strong relationships with cross-functional partners across Product Technology Operations and Marketing.
• Act as a trusted advisor on best practices for client communication delivery channels including email and online platforms such as Visa Access.
• Communicate proactively with stakeholders to align on timelines objectives and outcomes.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Qualifications :

Basic Qualifications:

• 2 or more years of work experience with a Bachelors Degree or an Advanced Degree (e.g. Masters MBA JD MD or PhD)

Preferred Qualifications:

• 3 or more years of work experience with a Bachelors Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters MBA JD MD)
• Minimum 3 years of professional experience in an editorial content management or communications role.
• Bachelors Degree in Communications Journalism Marketing or related field.
• Proven ability to write and edit professional communications with precision and audience focus.
• Strong project management skills with ability to track multiple deliverables simultaneously.
• Experience working in fast-paced deadline-driven environments.
• Proficiency with digital content platforms and tools (e.g. CMS email marketing tools).
• Experience in the financial services industry.
• Experience in a global or multiregional capacity with strong cross-cultural sensitivity.
• Written and verbal knowledge of a secondary language (Spanish Portuguese French Chinese Japanese or Korean).
• Familiarity with corporate communication standards/style guides.

Additional Information :

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 89200.00 to 126250.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge skills experience and addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work :

No

Employment Type :

Full-time