Front Desk Agent
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Job Location:
Pittsburgh, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
You are the beginning of an exceptional guest experience. As a Front Desk Agent you will make our guests feel welcome and reflect the exceptional experience to come when they arrive. Your personalized interactions care in guest room selection and knowledge of the hotel will ensure our guests have a lasting memory of their visit.
What You Will Be Doing:
- Greet guests upon arrival with a warm and sincere welcome
- Perform all functions of guest registry including check in and check out updating reservations and guest profiles to 100% accuracy swift but correct room assignment while meeting luxury standards
- Issue keys while ensuring utmost safety and confidentiality
- Maintain and protect guest privacy and discretion
- Settle guest accounts while ensuring all services standards are followed
- Maintain a company issued bank and accurately report receipts daily while adhering to company cash handling policies
- Assist guests and answer inquiries regarding hotel facilities in an informative and helpful way
- Drive revenue through room upsells and cross-promotion of other hotel outlets
- Builds strong rapport with support departments
- Create reservations for guests who are at the desk or who call in after hours
- Consistently offers professional engaging and friendly service
- Resolve guest issues and inquires and escalate to Supervisor or Manager when appropriate
- Other duties as assigned
Qualifications :
Your Experience and Skills Include:
- Ability to work all shifts including overnights weekends and holidays
- Previous experience in Front Office operations in a luxury setting an asset
- An operational knowledge and proficiency in Front Office Systems-Micros-Fidelio and Microsoft Office suite (Word Excel PowerPoint)
- Proficiency in English required bilingual is an asset
- Excellent written/verbal communication coaching and interpersonal skills
- Strong guest service orientation utilizing empathy and creative thinking
- Ability to work well under pressure
- Thrives in a fast-paced environment
- Desire to work as part of a large diverse team
- We are a dog-friendly property comfortability to work around animals and animal dander is necessary
Additional Information :
Physical Aspects of Position (include but are not limited to):
- Constant walking and standing during shift
- May occasionally exert up to 25 pounds lift carry push or pull objects
Visa Requirements: Must have proof of valid U.S. work authorization.
Our Commitment to Diversity & Inclusion
Fairmont Pittsburgh is an equal opportunity employer. We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Computer Skills
- Upselling
- Medical office experience
- Office Experience
- Computer Literacy
- Front Desk
- Guest Services
- Cash Handling
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
