Welcome Desk Manager
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Job Location:
Taipei City - Taiwan
Monthly Salary:
Not Disclosed
Posted on:
11-11-2025
Vacancies:
1 Vacancy
Job Summary
Purpose of Role
Responsible for supervising daily operations of Welcome. Act as the main contact for guests and other hotel departments in the absence of Welcome Manager. The Welcome Desk Manager should drive a spirit of Whatever/Whenever throughout the department. Provide an enhanced W Arrival Experience for all WIPs. Provide effective handling of all complaints using Ws LEARN service recovery guidelines. Accurately document and handle incidents that occur within hotel premises. Track and relay guestVoice scores information and Loyalty Enrolment Statistics to Talent and ensure targets are met.
Responsibly Description
- Provide assistance and guidance to Welcome for checkin checkout complaint resolution and etc. when necessary.
- Ensure that Welcome operates effectively at all times and is correctly prepared for upcoming group/WIP arrivals.
- Meet and greet all WIP guests and provide anenhanced W Arrival Experience to WOW them.
- Effectively handle all complaints using Ws LEARN service recovery guidelines.
- Patrol hotel public areas and report any damage cleanliness issues and potential hazards to relevant departments.
- Be competent in the operation of OPERA Infrasys GXP Go Concierge Visonline Cark Park Discount system and use these if required.
- Follow all company policies and procedures and is in accordance with local law.
- Knowledgeable about Night Audit procedures including the preparation and creation of pre-night audit checks and business day roll over in OPERA.
- Perform night patrol of Front of House and Heart of House with Security Talent to ensure all hotel areas are safe and secure.
- Correctly handle emergency situations that occur during Night Shifts; including Fire Evacuations Bomb Threats Guest Injuries Deaths Property Damage and etc.
- Ensure Talent is fully aware of all aspects of the Loyalty Program.
- Ensure monthly Loyalty Enrolment targets are met encourage Talent to actively seek enrolment at every opportunity (with a strong focus on email capture with each enrolment.
- Ensure Talent is fully aware of the guestVoice (GV) and the indicators that relate to your specific area and focus their attention to maximise scores in these areas.
- Record and announce these GV scores on a weekly basis.
- Ensure Talent is fully aware of what Brand Assurance is and what W Brand Standards that they evaluate; so that Talent treat all guests as if they are BSA Auditor.
- Accurately record and write Internal Log/incident report and external GXP cases to ensure that incidents have been effectively communicated to hotel management.
- Accurately re-account events or incidents and compile correct reports to ensure record of these events are 100% accurate.
- Follow property control audit standards and cash handling procedures (e.g. blind drops).
- Process all payment methods in accordance with Accounting procedures and policies.
- Transport bank to/from assigned workstation following security procedures.
- Set up and organize cashier workstation with designated supplies forms and resource materials; and maintain cleanliness of workstation at all times.
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Manager
Key Skills
- Customer Service
- Hotel Experience
- Dentrix
- Hospitality Experience
- Dental Receptionist
- Medical office experience
- Office Experience
- Dental Office Experience
- Front Desk
- Eaglesoft
- Medical Receptionist
- Phone Etiquette
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
