Collections Team Leader
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Job Summary
Collections Team Leader
Fully Remote
Shift Patterns: Monday-Friday 9AM-5PM
6 month contract (250 Per Day Inside IR35)
Key Responsibilities
- Responsible for setting targets monitoring key performance metrics and implementing strategies to improve efficiency and customer satisfaction.
- Coaching and developing a team providing guidance on handling sensitive customer interactions particularly with vulnerable customers in financial distress.
- Working closely with senior leadership to align department goals with business objectives driving process improvements and ensuring compliance with financial regulations.
- Ensuring the team deliver empathetic solutions-focused support.
- Essential skills include strong knowledge of collections practices and laws excellent problem-solving abilities attention to detail strong interpersonal skills and experience in data analytics for business improvements.
- Overseeing the collections team including managing performance and providing training and development.
- Solid leadership capabilities including coaching performance management experience providing feedback.
- Employee performance and productivity are monitored through data analytics to improve productivity and success rates within the collections team.
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Required Skills:
Overseeing the collections team including managing performance and providing training and development. Solid leadership capabilities including coaching performance management experience providing feedback.
Company Industry
IT Services and IT Consulting
Key Skills
- Hyperion
- Acquisition
- Asset
- ABAP
- Basic
- Activex
