Recpetionist

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

As a Receptionist at our Birchwood office you will direct co-ordinate and escalate as appropriate any facilities related matters.

You will reports to the Facilities Manager and is the local point of contact the focus is the customer experience.

You will have ownership of the Front of House services and is responsible for Reception Switchboard and other site related duties.

They are responsible for providing support to ensure facilities and services are provided in an effective efficient and compliant manner.

Essential duties and responsibilities include (but are not limited to):

Customer Service and Site Operations

Management of the Front of House services

Greet assist and direct candidates new hires visitors and contractors to the appropriate member staff

Receive direct and relay telephone email and other queries

Maintain the high standards of the Front of House and office areas keeping them in good order

Administration of parking spaces

Manage onsite meeting rooms arranging refreshments and hospitality requirements

Conduct daily meeting room checks

Handle all incoming and outgoing mail (digital and physical)

Assist in coordinating the repair and maintenance of the site and office equipment

Issuing access badges for office staff visitors and vendors

Maintain the visitors sign-in book

Monitors and ensures office housekeeping and cleanliness is delivered to highest quality

Champion company office policies and procedures

Provide contractor management carrying out site inductions and monitoring whilst on site

Porterage activities ensuring deliveries are passed to their recipient without delay

Re-stocking of office consumables

Ad-hoc cleaning required (dishwasher coffee machine cleans etc)

Additional Duties & Responsibilities

Promotes a high level of satisfaction amongst end users by anticipating and promptly responding to their service requirements

Gives direction on site to promote engagement and excellence in customer service and delivery

Provide administrative support to the Facilities Manager

Creation and collation of company identification cards

Assistance with monitoring the delivery of all hard and soft services including reactive repairs PPM works direction and supervision of subcontracted services

Acknowledges that the role of Workplace Ambassador reflects the company standards. Proper telephone Front of House procedures and quality of service is essential

Support emergency preparedness and crisis planning following all emergency and evacuation procedures

Essential Qualifications/Experience

• Previous experience in a similar role
• Proficiency in Microsoft Office Suite
• Good organisational and interpersonal skills

Desirable Qualifications/Experience

• Customer service
• Business administration
• Use of CAFM systems
• Knowledge of FM practices and procedures