Computer Support Specialists 25382
Share
Job Location:
Albany, GA - USA
Hourly Salary:
$ 19 - 19
Posted on:
10-11-2025
Vacancies:
1 Vacancy
Job Summary
Job Description
Knowledge Skills & Abilities:
Experience with ServiceNow or other ticket or case management software is a plus.
Strong MS Windows MS Outlook and MS Office knowledge particularly in MS Excel and MS Word.
Knowledge of basic accounting principles.
Excellent communication skills.
Works well with others.
Reliable and trustworthy.
Ability to multi-task and set priorities.
MS SharePoint knowledge is desirable.
Ability to write non-technical correspondence communicate in writing.
Ability to run SQL scripts or queries is a plus.
Preferred Level of Education:
High School graduate with some college; computer science related degree is preferred.
Basic Duties (training is provided on-site):
1st Level Support for Help Desk and Security Incidents.
Answer calls and e-mail messages as they come into the Statewide Financial System (SFS) Help Desk.
Accurately document all issues and requests during the initial call.
Analyze user issues and questions. Leverage system knowledge and use knowledge base resources to pinpoint resolution and answers for users.
Establish and maintain a working knowledge of the Statewide Financial Systems navigation procedures and processing requirements
- Support users in the use of the system including but not limited to navigation access and reports.
If required route issues and requests to appropriate second line of support.
Coordinate schedule with Help Desk supervisor to ensure coverage during established business hours.
Learn to use Help Desk core tools and software to assist users when needed and obtain a base knowledge in the core products supported by the Help Desk.
Participate in appropriate training workgroups and agency meetings.
Required Experience:
IC
Key Skills
- AutoCAD 3D
- Drupal
- Interior
- AC Maintenance
- Biotech
- Arbitration
About Company
Who We Are & What We Do Established in 2005, Knowledge Builders Inc. (KBI) provides Information Technology Consulting, Administrative and Health Care Staffing solutions, Payrolling and Call Center services to companies and governmental entities of all sizes. KBI is a Woman-Owned Bus ... View more
