Veterinary Referral Coordinator Exotics
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Job Location:
Culver, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
10-11-2025
Vacancies:
1 Vacancy
Job Summary
Description
Position at ACCESS Specialty Animal Hospital - Los Angeles
ACCESS Los Angelesis seeking aReferral Coordinatorto join our growing Exotics team!
The Referral Coordinator plays a vital role in the efficient operation of the Exotics department. This position is responsible for managing appointment scheduling ensuring that all necessary documentation is prepared and available for patient visits and providing exceptional customer service through effective communication with clients and healthcare providers.
Responsibilities:
Leading with Your Head
Understanding business solving problems and making decisions through inclusive contributions of others.
Key Responsibilities:
- Appointment Management: Confirm patient appointments and ensure accuracy in scheduling to optimize departmental workflow.
-Record Preparation: Verify that all necessary medical records referral documents and pertinent information are attached for each upcoming appointment facilitating a seamless patient experience.
- Phone Communication: Serve as the primary point of contact for incoming calls directed to the Exotics department via the phone tree system. Respond promptly and professionally to inquiries from patients providers and other stakeholders.
- Voicemail Management: Regularly check departmental voicemails and return calls in a timely manner ensuring that patient concerns are addressed and resolved efficiently.
- Appointment Management: Confirm patient appointments and ensure accuracy in scheduling to optimize departmental workflow.
-Record Preparation: Verify that all necessary medical records referral documents and pertinent information are attached for each upcoming appointment facilitating a seamless patient experience.
- Phone Communication: Serve as the primary point of contact for incoming calls directed to the Exotics department via the phone tree system. Respond promptly and professionally to inquiries from patients providers and other stakeholders.
- Voicemail Management: Regularly check departmental voicemails and return calls in a timely manner ensuring that patient concerns are addressed and resolved efficiently.
Leading with Your Heart
Interpersonal aspect of leading with Emotional Intelligence (EQ) effective use of influence working together constructively and creatively
- Participate in weekly meetings with the Department to review and strategize in streamlining departmental performance and improving workplace culture.
- Demonstrate authenticity in all interactions building rapport with clients and colleagues.
- Actively listen to client needs and concerns ensuring a tailored approach to service delivery.
Leading With Your Hands
The art of bringing people together to leverage their skills talents and knowledge to achieve a common purpose with greater results
- Partner with thedoctor assistants for appointment scheduling.
- Provide support to ACCESSLA to promote hospital-wide success.
- Inspire the departments client care staff to ensure high-quality performance and efficient workflow aligned with departmental and hospital-wide goals.
Key Qualifications:
- Strong communication and interpersonal skills.
- Proficiency in office software and scheduling systems.
- Excellent organizational abilities and attention to detail.
- Experience in a healthcare setting is preferred but not .
- Proficiency in standard office software and tools.
- Willingness to respond positively to requests from staff and work effectively with others
- Availability weekends as.
- Ability to multi-task and work on several different projects simultaneously
- Great work ethic and thrives in a fast-paced environment;
- Self-starter who is able to work with and without direct supervision.
Compensation: $21/hr - $24/hr dependent upon experience.
Schedule: 8:00 am to 6:00 pm
We offer an industry leading benefits package including health dental vision 401K paid parental leave pet benefits and more!
At Thrive Pet Healthcare we celebrate and embrace the uniqueness and diversity of all of our team members pet parents and pets. We strive to create a diverse equitable and inclusive culture where all team members belong and feel empowered.
Required Experience:
IC
Key Skills
- Veterinary Experience
- Animal Care
- Communication skills
- Veterinary Assistant
- Veterinary Technician Experience
- Vital Signs Experience
- Animal Handling
- Animal Restraint
- Experience Administering Injections
- Catheterization
- Medication Administration
- Venipuncture Experience
About Company
Thrive Pet Healthcare is a nationwide network of veterinary clinics, including emergency vets, urgent care vets, primary care vets, and specialty vets.
