Planning Assistant
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Job Summary
At Bristol Water weve been making people healthier and the economy stronger since 1846. Weve served generations of families and will serve generations to come.
Were here to have a positive impact on people and the planet for generations. We dont just give people water - we keep them healthy and help them grow. We work around the clock testing our water hundreds of times every day.
We take this same view with our 600 employees we dont just give them jobs in water we keep them healthy and help them grow.
Were one of the smallest water companies in the UK. Being small means were nimble and can achieve things quickly for our customers and our people.
But while were small were also part of a larger June 2021 we became part of the Pennon group which also owns South West Water and Bournemouth Water.
This means that as part of our team youll get the best of both worlds the dynamism and fast pace of a smaller company along with the security and breadth of opportunity that comes with being part of a large organisation.
About the Role
We have an exciting opportunity for 3Planning Assistants to join our Customer Hub team on a 9 month fixed term contract.
You will be responsible for delivering quality planning scheduling and street works services across our network ensuring all work is delivered within agreed SLAs.
Working cross-functionally with delivery partners operational teams customers and other stakeholders your aim is to optimise implement and deliver a robust end to end access plan for field-based teams within time and resource constraints in order to achieve company service standards.
What Youll Be Doing:
- Manage the integration of all access and street works requests prioritising work to enable business requirements in accordance with all relevant standards and instructions.
- Assist with delivery of effective area/ local planning meetings with all work requestors/ deliverers.
- Establish effective relationships with delivery partners stakeholders and regulatory authorities ensuring a detailed understanding of their requirements and access restrictions. Working collaboratively to minimise disruption by balancing safety performance and ODI/regulatory service requirements.
- Create collaborative relationships with all stakeholders for both planned and emergency work to prioritise safety performance and efficiency.
- Ensure the change control process is applied in line with specified company policies.
- Record planning information for the area.
- Provide timely and accurate updates to meet planning timescales and carry out appropriate validation checks.
- Monitor the potential impact of cancelled/aborted work FPNs overruns and failures across all options available and make proposals to mitigate accordingly as required.
- Planning scheduling and noticing all works to ensure right first-time delivery.
- Plan with a customer first ethos.
- Ensure compliance with current legislations against the New Roads and Street Works Act 1991 Safety at Street Works and Road Works A Code of Practice.
What Were Looking For:
- Youll be highly organised confident with administration and be comfortable with working in a busy operational environment.
- Strong administrative skills are essential
- Excellent communication skills (face to face telephone and written)
- IT/Computer literate i.e. Microsoft office Excel
- Ability to work under pressure
- Team player
- Knowledge of SAP FFA or similar systems would be an advantage.
Whats In It For You
- As well as a truly supportive friendly working environment and plentiful opportunities for personal development the role offers:
- 28618.00 per annum
- Bonus opportunity
- 23 days holiday plus bank holidays (you can also buy and sell days)
- Pension
- Flexible supportive friendly working environment
- Access to flexible benefits and discounts via our Perkbox portal
- Free onsite parking when youre in the office
28618 - 28618 a year
Closing Date: 21st November 2025
Be yourself we like it that we will build a culture of belonging where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care we value everyone we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid- Build trust and be trusted. Be the one we all look to and can depend on.
Be You- We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future- Embrace change. Drive Progress. Own the challenge.
Key Skills
- Civil Design
- Economics
- Electro Mechanical
- Fashion Retail
- Access Control System
- B2C
About Company
We're the water and wastewater service provider for around 1.8 million customers in Cornwall, Devon, parts of Somerset and Dorset and the Isles of Scilly.
