Senior Workplace Ambassador

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 10-11-2025

Vacancies: 1 Vacancy

Job Summary

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Facility Ambassador JLL

What this job involves: As a Facility Ambassador at JLL you will deliver exceptional client experience every day through enhanced engagement proactive communication and high-touch service within a select portfolio of properties. This client-facing role combines your passion for service brilliant people skills and enthusiasm for creating a hospitality-focused environment that reflects JLLs commitment to superior client experiences. Youll serve as the primary point of contact for client employee inquiries while increasing engagement and partnership between JLL service partners and clients to provide superior service delivery that creates lasting memorable experiences.

What your day-to-day will look like:

Developing and Maintaining Goals:

Serve as initial point of contact for all client employee inquiries issues troubleshooting compliments and feedback related to workplace services

Ensure Facility Ambassador services are executed consistently with SLAs standard processes professional brand image and compliance with applicable laws

Conduct routine walkthroughs and assessments of soft service delivery to ensure compliance with service level agreements and performance metrics

Support data collection analysis and reporting to ensure alignment with clients goals and objectives

Strive to improve service performance while achieving and exceeding performance goals and team goals

Ensuring Exceptional Customer Service:

Work collaboratively within account team in service delivery across all business lines (FM Engineering Transactions Projects)

Provide intuitive service delivery by anticipating needs or concerns and exceeding client expectations

Build meaningful lasting relationships with client employees and guests carrying a hospitality calling card

Maintain visible engagement and workplace presence spending minimum two hours daily welcoming employees at reception or entrances

Walk floors to ensure workspaces (offices desks conference rooms mailrooms pantries) are stocked and maintained

Receive and respond to all requests or issues within one day including personal follow-up to ensure satisfaction

Required Qualifications:

Bachelors degree or equivalent

3-5 years prior experience in hospitality facility/property management operations or commercial real estate knowledge preferred

Exceptional customer service skills with genuine passion for hospitality

Ability to manage multiple priorities and deliver results in fast-paced environment

Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service

Ability to work independently with strong prioritization and time management skills

Excellent verbal and written communication skills with professional communication ability

Proficient skills in Microsoft Office Suite (Excel Word PowerPoint Visio and Outlook)

Preferred Qualifications:

Experience with data collection analysis and reporting processes

Background in continuous improvement and innovation initiatives

Knowledge of business intelligence tools and best practices development

Experience identifying potential risks and escalation procedures

Understanding of privacy security and operational disruption prevention

Location: Onsite - Atlanta GA

Location:

On-site Atlanta GA

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions
Comprehensive Medical Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay

JLL Privacy Notice

Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.

Required Experience:

Senior IC

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive g...