Student Success Coach

Stevens Institute Of Technology

Job Location:

Hoboken, NJ - USA

Hourly Salary: $ 28 - 35

Posted on: 10-11-2025

Vacancies: 1 Vacancy

Job Summary

Job Description

Job Summary

The College of Professional Education (CPE) at Stevens Institute of Technology is seeking two Student Success Coaches to support our online graduate programs. These remote part-time positions (20 hours per week) provide admissions guidance onboarding advising and proactive outreach to ensure learner retention satisfaction and success.

Student Success Coaches serve as primary contacts for online learners many of whom are working professionals helping them navigate academic and administrative processes while staying engaged and on track toward degree completion.

Key Responsibilities

Admissions & Onboarding

Guide prospective students through admissions requirements deadlines and program details.
Support new learners with onboarding and orientation to ensure readiness and confidence as they begin their programs.
Ensure proper student coding course registration and alignment with program of study.

Advising & Coaching

Provide tailored academic advising and career guidance to help learners set and achieve academic and professional goals.
Act as a liaison between learners and university resources such as financial aid billing mental health academic assistance and career pathways.
Develop strategies to keep learners engaged including events discussion forums and interactive workshops.

Engagement & Retention

Proactively monitor learner progress and provide outreach when students show risk indicators (e.g. missed classes low grades inactivity in the LMS).
Collaborate with faculty program directors CAPS and CARE teams to provide timely interventions.
Support persistence and retention through coaching encouragement and connection to resources.

Data Reporting & Term Prep

Utilize CRM and student information systems (SIS LMS) to track learner progress and document interactions.
Generate reports and analyze engagement retention and satisfaction data to inform program improvements.
Assist with term preparation (course scheduling section creation enrollment and refund calendars instructor coordination).

Qualifications

Education: Bachelors degree required; Masters degree in higher education counseling or related field preferred.
Experience: Minimum of 23 years in academic advising admissions counseling or student support services preferably with online learners.
Skills: Exceptional interpersonal and communication skills; proficiency with CRM SIS and LMS tools; ability to work effectively with diverse student populations.
Attributes: Organized self-motivated adaptable and committed to fostering student success and inclusion.

Performance Metrics

Retention and persistence of enrolled learners
Graduation and program completion rates
Student satisfaction as measured by surveys and feedback
Engagement in online learning platforms events and workshops
Effective resource utilization by students
Continuous improvement informed by data and reporting

Compensation & Appointment

Hourly Rate: $2835/hour
Weekly Pay: $560$700
Academic Year Estimate (35 weeks Sept 16 mid-May): $19600 $24500 total per coach
Temporary part-time (20 hours per week)
Remote role; no benefits

Department

CPE Operations

Compensation Range

In compliance with the New Jersey Wage Transparency Act the annual base range for this position is $28 to $35 per hour. This range represents the Universitys good faith estimate of possible compensation at the time of posting. Stevens Institute of Technology determines compensation based on factors including the positions scope and responsibilities the candidates experience education skills internal equity market data and organizational considerations. The final salary will be set considering departmental budget qualifications and relevant credentials. This pay range represents base pay only and excludes additional forms of compensation such as incentives stipends or other applicable pay components. For a full overview of our benefits offerings please refer to the Stevens Institute of Technology Benefits Guidebook available at:

Benefits Guidebook

General Submission Guidelines:

Please submit an online application to be considered a candidate for any job at Stevens. Please attach a cover letter and resume with each application. Other requirements for consideration may depend on the job.

Still Have Questions

If you have any questions regarding your application please contact .

EEO Statement:

Stevens Institute of Technology is an Equal Opportunity Employer. Accordingly Stevens adheres to an employment policy that prohibits discriminatory practices or harassment against candidates or employees based on legally impermissible factor(s) including but not necessarily limited to race color religion creed sex national origin nationality citizenship status age ancestry marital or domestic partnership or civil union status familial status affectional or sexual orientation gender identity or expression atypical cellular or blood trait genetic information pregnancy or pregnancy-related medical conditions disability or any protected military or veteran status.

Stevens is building a diverse faculty staff and student body and strongly encourages applications from people of all backgrounds. Stevens is a federal contractor under the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) and the Rehabilitation Act of 1973 as well as other federal statutes.

NSF ADVANCE Institution Stevens values diversity and seeks candidates who will contribute to a welcoming and inclusive environment for students faculty and staff of all backgrounds. We are an NSF ADVANCE institution committed to equitable practices and policies and strongly encourage applications from women racial and ethnic minority candidates veterans and individuals with disabilities.

Jeanne Clery Disclosure:

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) the Department of Public Safety is required to publish an annual security report which includes statistics mandated by the Clery Act. Click here for a copy of this report.

Job DescriptionJob SummaryThe College of Professional Education (CPE) at Stevens Institute of Technology is seeking two Student Success Coaches to support our online graduate programs. These remote part-time positions (20 hours per week) provide admissions guidance onboarding advising and proactive ...