Associate Event Technology Manager (Event Registration Experience Preferred)

Building a Brand Starts with a Story

FIRST is a leading global brand experience agency serving clients in various industries including financial services technology new & traditional media aerospace healthcare and professional services. FIRST has received numerous accolades including being listed among the 2025 Most Innovative Marketing Agencies of the Year by Chief Marketer named Top Agency of the Year 2024 by Event Marketer highlighted as a Global Agency of the Year over 100 Employees by C&IT and listed among the 200 Top Marketing Agencies in& 2022 by Chief Marketer.

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Location: New York City (hybrid - 2x a week in NY office) or remote but must reside in EST time zone.

What You Would Get To Do:

In this capacity the ideal candidate would represent the FIRST brand embedded within a Solutions account for a Financial Services company. FIRST Solutions is the proprietary strategic meetings management model offered by FIRST which embeds specialist talent into organizations to provide Content Creative Digital Technology Management & Delivery and Data & Insights. TheAssociate Event Technology Manager is responsible for assisting clients in navigating registration websites supporting the integration of new technology platforms and managing data while collaborating closely with the event delivery team. This role involves assisting the events team with the implementation and ongoing support of new technology platforms as well as leveraging advanced Microsoft Excel skills to manage event information and generate detailed reports.

Your Contributions

• Advises on user experience of all pre-event and onsite registration for both virtual and in-person events
• Implementation and project management of event registration websites app builds and all technological aspects of our events
• Troubleshoot technical issues
• Manage client evaluation communications such as save-the-dates invitations registration confirmations etc.
• Database management to ensure consistency of information accurate data inputting new data when required and generating lists upon request
• Effectively communicate with internal and external clients via available communication lines; responding to all client queries within the agreed service level agreements
• Work with Event delivery team on overall program logistics production and implementation
• Coordination of name badges tent cards place cards departure notices email confirmations agenda signage etc. where appropriate
• Registration desk flow design and set up
• Assist in contacting clients for relevant information pertaining to the event
• Create and distribute post event client surveys
• Coordinate planning and utilization of mobile apps. May assist with build depending on platform.
• List manipulation to provide team members with relevant registration data year on year statistics and insight into varied elements and event analytics
• Provide the client with cost savings / value adds whenever possible
• Travel (15-20% annually) for on-site management of events to ensure full success and reconciliation.

What We Are Looking For

Please be aware that we know experience does not always look like we describe it. If you believe you would be an excellent fit for this role please apply - we would love to see how you could fit atFIRST. Please contact if you need an accommodation at any stage of the recruitment process.

• 2-4 years of experience in Event Technology and Attendee Management including entry level meeting planning and coordination
• Strong working knowledge of Cvent FLEX required

• Bachelors Degree preferred
• General knowledge of HTML and CSS is a plus but not required
• Experience with registration website platforms such as Cvent Bizzabo Certain Qualtrics or other registration website platforms required
• Experience with virtual meeting and event platforms such as Intrado GlobalMeet / TalkPoint Zoom WebEx SpotMe Concise Chime or other virtual meeting and event platforms preferred
• Proficiency with Microsoft Office specifically with Excel (i.e. comfortable with VLOOKUP function) and PowerPoint
• Proven ability to manage multiple projects simultaneously
• Very good written and oral communication skills at all levels
• Client centric approachable able to adjust to client needs and style; adapt to ever changing demands and different client work styles
• Motivated self-starter ability to take direction and work independently; ability to think innovatively

At FIRST we believe that the passion creativity and commitment of our teams drive our success. Thats why we offer a range of benefits and perks to support your personal and professional growth

• Medical Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
• 401 (k)
• Five Flexible Spending Accounts Options
• Generous Paid Time Off Allowance
• Employee Assistance Program (EAP)
• Life Disability & Pet Coverages
• Wellness Stipend
• Mobile Phone Allowance
• Complimentary access to Headspace Teladoc Maven Rocket Lawyer Mobilo & more
• Aura Identity Theft Protection
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide including headquarters in London New York and Singapore you may have the opportunity to work on exciting projects across different locations.

United States Residents: The base pay for this position ranges from $70000 to $100000. This role is also eligible for an annual discretionary bonus.

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