Description
Take your skills on the road with a dynamic hands-on role supporting cutting-edge modular systems across the country. This Field Service Technician position offers a unique blend of electrical and mechanical troubleshooting customer interaction and travel all while playing a key role in the performance and reliability of high-tech modular products.
If youre a self-starter who thrives in fast-paced environments enjoys solving complex problems in the field and values independence with accountability this role delivers the challenge and opportunity to grow. Strong communication attention to detail and a commitment to safety are essential as you represent RK Mission Critical directly at client sites nationwide.
RK Company Overview
As a second-generation family-owned enterprise RK Industries LLC (RK) offers a diverse range of construction manufacturing advanced fabrication and building services. Led by Rick and Jon Kinning RK represents seven distinct lines of business that work together to provide seamless project collaboration. Our exclusive building methodologies accredited safety standards and professional execution allow us to turn our customers greatest concepts into reality.
Position Summary
The Field Service Technician is responsible for supporting RK Mission Criticals modular products after delivery to customer sites nationwide. This hands-on role requires a self-directed problem solver with strong electrical and mechanical skills a customer-focused mindset and the flexibility to travel frequently on short notice.
Technicians are expected to troubleshoot complex issues in the field communicate professionally with customers contractors and third-party inspectors and execute repairs efficiently with limited oversight. Success in this role requires adaptability technical acumen and a strong sense of ownership and accountability for product performance and customer satisfaction.
Role Responsibilities
- Work safely and in compliance with OSHA standards; support site safety and coordination with GCs and subcontractors
- Troubleshoot electrical mechanical and building systems based on work instructions assembly drawings and schematics
- Perform component replacements system testing and on-site repairs
- Represent the scope of RKMCs service clearly and execute to the pre-deployment scope of work to ensure customer alignment
- Communicate respectfully and professionally with customers; escalate concerns internally before providing resolutions
- Document all field activity and work completed including service reports photos time logs and customer interactions
- Maintain tools equipment and job site cleanliness to RKMC standards and site requirements
- Participate in product knowledge training customer training and installation oversight support
- When not traveling support the RKMC Manufacturing team with the installation integration and testing of electrical and mechanical equipment
Qualifications
- High school diploma or GED
- 1-3 years of experience in manufacturing construction field service electrical installation or systems troubleshooting
- Proficiency in electrical/mechanical systems field diagnostics and workmanship standards
- Ability to work independently and resolve issues with limited supervision
- Ability to create accurate field reports task summaries and photo documentation
- Strong interpersonal and customer service skills
- Valid drivers license
- Willingness and availability to travel frequently (up to 75%) with short notice
- Preferred:
- Technical certification or licensed in the electrical or mechanical trades
- Experience working with modular prefabricated or containerized systems
- Familiarity with low-voltage power distribution controls/communications HVAC systems or backup power systems
- General knowledge or experience with the practical application and interpretation of NFPA 70/NEC or IMC
- OSHA 10/30
Minimum Physical Requirements and Accountability
- Work in indoor outdoor dusty noisy or hazardous conditions
- Work in high places tight or confined spaces and various weather environments
- Climb balance squat kneel and crouch as necessary
- Lift carry and move items up to 50lbs occasionally
What Sets RK Industries Apart
Safety: Our unmatched culture of safety is our foremost core value guiding everything we do each day:Health Safety & Environmental
Awards: Whether in Construction Manufacturing Fabrication or Service RK Industries is highly recognized and accredited throughout the industry:Accreditations & Recognition
Benefits: RK Industries offers competitive benefits to support your growth and well-being:Benefits & Rewards
Philanthropy: RK Industries not only builds our community through our projects but also invests in it by supporting local services for over a decade through the RK Foundation:RK Foundation
Development: Through RK University we provide hands-on training and development opportunities that empower employees to advance their careers and grow within the company to include leadership and technical learning opportunities we well as our accredited apprentice program:RK University&RK Apprenticeship Program
Applications are accepted on an ongoing basis.
RK Industries LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability protected veteran status or any other status protected by applicable law