Director of Quality (Pre Opening) Waldorf Astoria
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
10-11-2025
Vacancies:
1 Vacancy
Job Summary
EOE/AA/Disabled/Veterans
With thousands of hotels in over 100 countries and territories Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience we offer the millions oftravellerswho stay with us every year a welcome they will never addition to our flagship brand Hilton Hotels & Resorts the family of brands includes Waldorf Astoria LXR Conrad Canopy Curio Collection DoubleTree Hilton Garden Inn Hampton and many others.
If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because its with Hilton where we never forget the reason were here: to delight our guests Team Members and owners alike.
Are you passionate about delivering exceptional guest experiences and driving operational excellence Our prestigious 5-star luxury hotel is seeking a highly skilled and forward-thinking Director of Quality to lead our quality assurance and guest satisfaction this critical leadership role you will uphold our brands exacting standards enhance service delivery across all departments and champion continuous improvement strategies that set new benchmarks in luxury hospitality.
If youre ready to make a meaningful impact and contribute to a culture of excellence we warmly invite you to join our dedicated and dynamic team.
What will I be doing
As the Director of Quality you will be responsible for performing the following tasks to the highest standards:
Quality Assurance Expertise
Proven ability to design implement and oversee quality assurance programs tailored to luxury hospitality standards.
Compliance & Standards Enforcement
Deep understanding of brand guidelines health & safety regulations and industry benchmarks; ensures strict adherence across departments.
Guest Satisfaction Leadership
Skilled in analyzing guest feedback reviews and satisfaction scores to drive service excellence and recovery strategies.
Continuous Improvement & Innovation
Proficient in using audits mystery guest evaluations and performance metrics to identify gaps and implement enhancements.
Process Optimization
Experience applying Lean Six Sigma or similar methodologies to improve operational efficiency and reduce service inconsistencies.
Learning & Development Strategy
Ability to create and lead training programs that reinforce service standards and empower team members to deliver exceptional guest experiences
Audit & SOP Management
Strong capability in developing reviewing and updating Standard Operating Procedures (SOPs) and conducting internal audits.
Cross-Functional Collaboration
Effective in working with department heads to align quality goals with operational priorities and guest expectations.
Analytical mindset with the ability to interpret quality metrics and translate insights into actionable strategies.
Leadership & Influence
Inspires a culture of excellence accountability and continuous improvement across all levels of the hotel team.
What are we looking for
A Director of Quality serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitudebehaviours skills and values that follow:
Possess a Bachelors Degree in Hospitality Management Business Administration Quality Management or a related field with professional certifications in quality assurance or hospitality management considered an asset.
Certification in Lean Six Sigma or equivalent is an advantage.
Proven expertise in quality management within the hospitality industry preferably with a strong background in luxury hotel operations.
Pre-opening experience is an added advantage.
Strong track record of driving guest satisfaction and operational excellence.
Strategic leadership in quality assurance and service excellence.
Strong analytical skills with a data-driven approach to decision-making.
Expertise in compliance audits and SOP development.
Proven ability to lead process improvement and change management initiatives.
Exceptional communication and interpersonal skills.
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For a century Hilton has offered business and leisuretravellersthe finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Required Experience:
Director
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
