Public Relations Manager (Pre Opening) Waldorf Astoria

With thousands of hotels in over 100 countries and territories Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience we offer the millions oftravellerswho stay with us every year a welcome they will never addition to our flagship brand Hilton Hotels & Resorts the family of brands includes Waldorf Astoria LXR Conrad Canopy Curio Collection DoubleTree Hilton Garden Inn Hampton and many others.

If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because its with Hilton where we never forget the reason were here: to delight our guests Team Members and owners alike.

Are you a creative communicator with a passion for storytelling and building relationships We invite you to join our prestigious team as a Public Relations Manager where you will play a pivotal role in enhancing our brands visibility and reputation.

In this dynamic role you will be at the forefront of developing and implementing innovative communication strategies that showcase our hotels exceptional services and exclusive events. Your expertise in crafting compelling press materials managing media relations and orchestrating promotional campaigns will be instrumental in ensuring our brand is positively perceived and prominently visible in the market. Your ability to build relationships with media stakeholders and guests will play a vital role in enhancing the hotels reputation and driving business success.

If you are ready to elevate our hotels presence and create captivating narratives that resonate with our distinguished guests we would love to hear from you. Join us and be a part of a team that values excellence creativity and the art of hospitality.

What will I be doing

As the Public Relations Manager you will be responsible for performing the following tasks to the highest standards:

Media Relations

Cultivate and maintain strong strategic relationships with journalists bloggers and key influencers to enhance brand visibility and secure positive media coverage.

Act as the primary point of contact for media inquiries ensuring timely responses and consistent accurate messaging aligned with the companys values and communication strategy.

Strategic Communication

Develop and implement comprehensive public relations strategies that align with the hotels brand identity and business goals.

Craft compelling press releases media kits and communication materials to effectively highlight the hotels initiatives milestones and achievements.

Event Promotion

Partner with marketing and sales teams to coordinate and elevate hotel events campaigns and brand initiatives across multiple channels.

Plan and execute press visits media tours and familiarization trips to effectively showcase the hotels unique offerings and guest experiences.

Crisis Management

Develop and implement proactive crisis communication strategies to effectively manage potential issues that could impact the hotels reputation.

Serve as the primary liaison for public and media communications during emergencies ensuring timely transparent and consistent messaging.

Digital Presence

Lead the hotels social media strategy in partnership with the marketing team ensuring cohesive branding engaging content and consistent messaging across all digital platforms.

Proactively monitor online reviews and guest feedback fostering positive engagement and swiftly addressing concerns to uphold the hotels reputation and enhance guest satisfaction.

Stakeholder Engagement

Foster strategic relationships with key stakeholders including local businesses tourism boards and community organizations to enhance the hotels visibility and influence.

Represent the hotel at industry events networking functions and public forums serving as a brand ambassador and strengthening community ties.

Reporting & Analytics

Track and evaluate the performance of public relations initiatives delivering timely and insightful reports to senior management.

Analyze campaign outcomes and market trends to identify strategic opportunities for continuous improvement and enhanced brand impact.

EOE/AA/Disabled/Veterans

What are we looking for

A Public Relations Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitudebehaviours skills and values that follow:

Demonstrated success in managing public relations within a 5-star or ultra-luxury hospitality environment.

Familiarity with launching new hotel properties including media outreach brand positioning and stakeholder engagement during pre-opening phases.

Exceptional written and verbal communication abilities with a flair for crafting compelling narratives and press materials. Proficiency in English is essential; additional languages are an asset.

Strong network of media contacts across luxury lifestyle travel and hospitality sectors.

Proven ability to build and maintain relationships with journalists influencers and key opinion leaders.

Hands-on experience managing social media platforms and digital content strategies.

Skilled in using analytics tools to monitor engagement optimize campaigns and report on performance.

Ability to develop and execute innovative PR campaigns that align with the hotels brand identity and resonate with target audiences.

Adept at handling sensitive situations with discretion ensuring consistent messaging and protecting brand reputation.

Strong organizational skills with the ability to manage multiple projects events and deadlines in a dynamic fast-paced environment.

Experience working cross-functionally with marketing sales operations and executive leadership to ensure cohesive communication strategies.

Strategic thinker with a focus on measurable outcomes media Return on Investment and continuous improvement of PR initiatives.

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisuretravellersthe finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!