Product Support Operations Consultant (Drive Train)

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar youre joining a global team who care not just about the work we do but also about each other. We are the makers problem solvers and future work builders who are creating stronger more sustainable communities. We dont just talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

OurProduct Support and Logistics Division (PSLD)is one of the most innovative divisions within PSLD as within all of Caterpillar our priority is ourcustomers and helping them build a better world. We touch nearly everyelement of the services value stream. PSLD is responsible for Aftermarket Parts DistributionofCat Parts Integrated Logistics and Global Services supporting Caterpillar dealers and customers. Our teams work together in critical areas that leverage digital capabilities technology and operational excellence.

PSLD is hiring a Product Support Operations ConsultantinGlobal Dealer Service Operations within Global Service. As the Product Support Operations Consultant (Drive Train) you will be the Drivetrain Subject Matter Expert collaboratingwithinGlobal Dealer Service. You will support dealers in the drivetrain rebuild space to improve efficiency and quality ofcomponentrebuilds for thecomponentrebuild support positionimpactsthe success of the Caterpillar Services Division. Yourexpertisewill help improve the companys ability to meet customer expectations improve quality reducecostsand increase profits.

Additional Information:

• Location: Peoria IL (United States)
• Required Travel: Up to 25% (Domestic International)
• Relocation Assistance Offered: None
• US Work Sponsorship Offered: None

What You Will Do:

Develop &maintaincomponentrebuild playbooksutilizingCaterpillar documented instructions.
Perform drivetrain assessments/reviews with the field support engineers at dealercomponentrebuild facilities when requested.
Integrate Continuous Improvement and Best Practice ideas as part of your business activities.
Reviewdealerrebuild assessmentsidentifyinggaps and missing data. Follow up with COE PSORs and dealers toidentifythe areas of opportunity.
Implement and driveutilizationof Cat Inspect and Cat Inspect Analysis by creating forms to support dealer rebuild capabilities andprovidetools to support dealer/customer interface.
Maintaindealer key performance indicator metrics by collectingpublishingand sharingon a monthly basis.
Manage the Component Rebuild website.
Review and encourage the use of dealer practices
Support drivetrain Reuse & Salvage projects byidentifyingdealer practices and working with engineering & support teams on specific projects supporting the reuse of Caterpillar product.

What You Will Have (Basic Requirements):

Customer Focus:Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability toleveragethat information in creating customized customer solutions.

Effective Communications:Understanding of effective communication conceptstoolsand techniques; ability to effectivelytransmit receive and accurately interpret ideas information and needs through the application ofappropriate communicationbehaviors.

Problem Solving:Knowledge of approaches tools techniques for recognizinganticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Relationship Management:Knowledge of relationship management techniques; ability toestablishand maintain healthy working relationships with dealers and peers.

Strategic Thinking:Knowledge of the importance of big picture thinking and planning; ability to apply organizational acumen and competitiveness toidentifyandmaintainfocus on key success factors for the organization.

What Will Set You Apart (Top Candidates Will Have/Preferred Skills):

Four-year engineering or technical degree or equivalent job-related experience
3 years of professional level experience.
Previousdealer facing product support experience.
Experience withrebuildor engineering of drivetrain components.

What You Will Get:

Through it allweareone team creating and delivering world-class components and solutions superior to the more about theCaterpillarExperience.

About Caterpillar:

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For nearly 100 years weve been helping customers build a better more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.

#LI

#BI

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

Not ready to apply Join our Talent Community.